Yeading Court Surgery
Adam G. 2 years ago • From Google
Bad
Reception staff hung up during emergency appointment call
I have decided to leave this surgery today. I called requesting an urgent appointment due to a chronic health condition that occasionally requires hospital treatment. During the call, I was informed that a pharmacy professional could assess whether I required specific medication, rather than speaking directly with a clinician. I remained courteous throughout the conversation and expressed that I felt it was necessary to consult with a clinician. An appointment was subsequently booked, though I felt the call ended abruptly. I was disappointed by what I perceived as a dismissive tone during the interaction, particularly given that I was unwell and had been respectful in my approach. This experience has led me to reconsider my continued registration at this practice. I found the interaction with the receptionist to be unhelpful, and I believe this reflects broader issues with how patients are treated when they contact the surgery. I am dissatisfied with how I was handled this morning, and this has prompted me to leave this review.
This surgery has one of the best clinicians anyone can ask for. Special thanks to the medical professional here who has always been so caring, always listens carefully and pays attention to all our..
Yeading Court Surgery
Aman A.
I would not recommend this surgery. I found my experience to be very disappointing. The staff members were unwelcoming and seemed indifferent to patient concerns. The reception team in particular..
Yeading Court Surgery
Shukri A.
This is a really good GP practice where the staff and doctors are helpful. The medical professionals here are amazing and super supportive. We need more practitioners like these at our surgeries.
Yeading Court Surgery
Inese U.
I have only positive feedback about this practice. The clinical staff are excellent. The administrative team are helpful. I consistently receive good service and prompt responses when urgent matters..
Yeading Court Surgery
Corina A.
I had a frustrating experience when I contacted the practice on two separate occasions during the day to arrange an appointment for my partner. I explained that he is unavailable during weekday..
Yeading Court Surgery
Carly W.
I would have given no stars to this practice. The service felt disorganised. I was placed on hold for an extended period only to be told that no appointments were available, neither routine nor..
Yeading Court Surgery
Salim A.
The clinician at this practice is remarkably considerate and courteous. They take time to listen carefully and provide assistance in the most helpful manner possible. I would enthusiastically..
Yeading Court Surgery
gursewak h.
The reception team could benefit from additional training, as there are often difficulties when calling to book appointments or make enquiries, with staff seeming uncertain about procedures...
Yeading Court Surgery
LAWRENCE T.
The receptionist's manner towards my son lacked courtesy and professionalism. Better training in customer service would be beneficial for the reception team.
Yeading Court Surgery
Deni D.
Best surgery in the UK! I'm really disappointed that I had to switch to a different practice after relocating away from London. The clinical staff were fantastic, and the reception team were equally..
Yeading Court Surgery
Anete U.
I'm unsure why there are negative reviews about this practice. I've had a positive experience since 2020 and haven't encountered any problems. Whenever I've requested an appointment, I've been able..
Yeading Court Surgery
Katie L.
There was a considerable delay in obtaining an appointment.
Yeading Court Surgery
Dharmika T.
The receptionist ended the call abruptly. I was told that a clinician would contact me. If that didn't happen, I was instructed to ring back after 6 pm. Wow I mean, what kind of care standards..
Yeading Court Surgery
Ma N.
The service provided was disappointing, with interactions that felt discourteous and lacking in professionalism. There were consistent delays throughout the appointment process.
Yeading Court Surgery
Art K.
I submitted my examination report for my driving licence three days ago and have not yet received an appointment date. The reception staff were unhelpful in assisting me with this matter.
Yeading Court Surgery
lustfulleon l.
The reception team were unhelpful and seemed reluctant to schedule appointments. When I attended, I felt I was being rushed out and not treated with consideration. I would recommend looking for..
Yeading Court Surgery
Amandeep K.
The medical professionals at this practice demonstrated poor communication skills and a lack of courtesy during my visit. I found the interaction to be disrespectful and would strongly prefer to..
Yeading Court Surgery
Mamta K.
I was quite let down by the level of care provided during my visit.
Yeading Court Surgery
Jasleen P.
This surgery has not met my expectations and I have decided to switch to another practice. I have been waiting an extended period for a blood test without being able to secure an appointment. The..
Yeading Court Surgery
Sandeep K.
I had a very poor experience at this practice. When I attempted to arrange an appointment for my young child who was experiencing significant discomfort, the reception staff directed me to visit a..
Yeading Court Surgery
Rifath A.