New Silksworth Medical Practice

Securing an appointment proves extremely challenging, and phone wait times frequently extend beyond an hour before anyone responds. While the practice employs multiple receptionists, the reception..

I am extremely disappointed with this practice and would have preferred to give zero stars. I found the experience deeply frustrating. A serious condition I developed in August was not identified by..

Unfortunately, accessing medical appointments and obtaining prescription refills has proven to be quite challenging at this practice.

Initially contacted in October regarding a matter of concern, yet no resolution has been forthcoming. The initial call could arguably have prompted more thorough questioning about the nature of the..

I really appreciate the new appointment booking system - it makes scheduling so straightforward and convenient. I used it to book my own appointment and was able to get seen the same day. When I..

I have consistently experienced respectful and courteous treatment throughout my visits to this clinic.

I'm quite disappointed with this practice now. It's become increasingly difficult to get an appointment with a doctor. The process requires seeing a nurse first, and by the time a doctor's..

The practice does not function as expected.

I've reached the point where I need to find alternative care. The appointment system appears to work better for those with flexible availability during standard hours. As someone with work..

Excellent facility with convenient operating hours throughout the day. The premises are well-designed with easy access and a welcoming entrance. Adequate parking facilities are provided on-site. The..

This has to be one of the most poorly managed healthcare facilities I have experienced. It is challenging to secure appointments, and when one is eventually obtained, there appear to be issues with..

This practice has significant issues that make it difficult to recommend. Appointments are extremely hard to obtain despite the surgery not appearing to be particularly busy. The reception team came..

I appreciate the care provided. Excellent experience today.

One of several medical practices located within the same building. I have been a patient at this surgery for approximately five years and, aside from the challenge of securing appointments which..

The customer service experience was disappointing. The practice does not facilitate appointment scheduling via telephone, yet the online booking system proved to be unreliable. After booking an..

I had to wait an extended period to receive my test results, and when I eventually contacted the hospital directly, I discovered they had been available for some time. Whenever I call the practice,..

Excellent experience!! I completed a patient assessment form for my child and received a call from the clinician who was able to see them within half an hour. They also organised a follow-up..

I received a text message requesting that I call to arrange a diabetes review. After spending 40 minutes attempting to get through, when the receptionist finally answered, I was informed that I had..

I would rate this lower if possible! The reception team came across as dismissive and lacking in courtesy. I raised concerns about how an older person could manage to schedule an appointment through..

The reception staff at this practice were unhelpful in addressing my concerns. I was unable to obtain the details of the appropriate person to direct a formal complaint to. I intend to escalate my..