Sterndale Surgery
one year agoMushan T. one year ago • From Google
Bad
Reception staff hung up during phone call
I would rate this experience far lower if possible. During my recent interactions with reception staff, I encountered communication difficulties and felt the service fell short of professional standards. When I posed straightforward questions, I perceived a dismissive response rather than helpful assistance, and one call ended abruptly without proper closure. Having been a patient at this practice for many years, I was disappointed by the quality of service during what were important health-related enquiries. The level of professionalism I experienced did not meet the standard I would reasonably expect. While I do not wish to be unkind, I felt the staff member in question may not be well-suited to a role within healthcare settings.
Sterndale Surgery
one year agoThank you for your feedback. I am sorry to hear you were unhappy with your experience to allow me to investigate your concerns further please could you email details of your complaint to the surgery. [email protected] We no longer have this member of staff working at the surgery so it would be good to hear if your experience has improved or if there are any other issues. Thank you Laura - Practice Manager.
Prompt assistance provided with a consistently helpful approach throughout the interaction.
Sterndale Surgery
Luana L.
This is a wonderful medical practice that has provided excellent care for my family. They arranged a prompt referral and assessment for my youngest child, which I greatly valued. I would like to..
Sterndale Surgery
Teresa Y.
The appointment involved an excessive number of questions for an elderly patient.
Sterndale Surgery
Ludovico L.
They're absolutely wonderful!! Always able to get an appointment promptly on the day you need it The clinical staff are genuinely compassionate and consistently make an effort to provide additional..
Sterndale Surgery
Maria M.
I didn't have to wait long, was seen by two lovely, charming, and professional healthcare practitioners. The clinician answered all my questions and was very helpful, and the reception staff member..
Sterndale Surgery
Nazanin T.
I have a wonderful experience with this practice. The clinical staff are exceptionally kind and caring, providing excellent support throughout my visits. The reception team are equally amazing and..
Sterndale Surgery
Marion M.
Thank you for taking the time to leave such positive feedback about your experience at the surgery. We are working hard to improve patients experience at the practice and will ensure your comments..
Sterndale Surgery
Polly E.
I am a patient at this surgery and I attended today for my cervical screening appointment. The healthcare professional who performed the procedure was excellent. They were skilled at carrying out..
Sterndale Surgery
Nicholas N.
Consistently prompt and approachable.
Sterndale Surgery
Judith M.
I have consistently been able to secure urgent appointments whenever required. The front desk staff are extremely accommodating and the clinical team provides good care.
Sterndale Surgery
Janet F.
Thank you for taking the time to leave such positive feedback about your experience at the surgery. We are working hard to improve patients experience at the practice and will ensure your comments..
Sterndale Surgery
Farida J.
The clinician I saw demonstrated exceptional medical expertise and professionalism. They displayed considerable intelligence, honesty, and genuine sensitivity to my needs as a patient. Complex..
Sterndale Surgery
Dana W.
I am extremely satisfied with the care I received at the practice. The response time was prompt, and the staff were exceptionally helpful throughout my experience. The guidance provided was..
Sterndale Surgery
Bozana R.
A couple of months ago, I experienced significant discomfort in my arm and was able to be seen by a healthcare professional without excessive waiting time. The clinician I saw was attentive and..
Sterndale Surgery
Lorna M.
I have been a patient at this practice for many years and have consistently had excellent experiences with all the clinicians I have consulted. They demonstrate genuine helpfulness across all areas..
Sterndale Surgery
Mushan T.
I would rate this experience far lower if possible. During my recent interactions with reception staff, I encountered communication difficulties and felt the service fell short of professional..
Sterndale Surgery
Tim D.
Thank you for taking the time to leave such positive feedback about your experience at the surgery. We are working hard to improve patients experience at the practice and will ensure your comments..
Sterndale Surgery
hana f.
I have had a negative experience with the clinical staff at this practice. During my appointment, I felt that the practitioner was dismissive and discourteous towards me. They questioned my concerns..
Sterndale Surgery
Manuel G.
I recently attempted to schedule an appointment by phone since I was experiencing difficulties with the online booking system. Unfortunately, the staff member who answered the call displayed..
Sterndale Surgery
Camilla G.
Thank you for taking the time to leave such positive feedback about your experience at the surgery. We are working hard to improve patients experience at the practice and will ensure your comments..
Sterndale Surgery
Helen P.