Rainbow Practice

Have been a patient for a decade and everything has gone smoothly!

The reception team demonstrated genuine helpfulness and made considerable efforts to arrange an appointment, though there were some delays in reaching them by phone.

I have been experiencing upper abdominal discomfort and digestive issues for more than half a year and have struggled to obtain a clear diagnosis. Securing appointments has proven difficult, and..

My husband required an urgent appointment, so he contacted the surgery first thing in the morning and was able to see someone the same day. The clinician we saw was absolutely wonderful—so polite,..

The reception team appeared disorganised, with multiple instances of booking errors and last-minute cancellations occurring on separate visits. There were also issues with incorrect items being..

One member of the reception team was very helpful, sympathetic and demonstrated understanding of my concerns. However, I found another receptionist's approach less satisfactory. When I requested to..

Obtaining an appointment at this practice requires a considerable wait of several weeks, and securing a same-day slot proves to be quite challenging.

I spoke to a young lady when calling the GP surgery for the first time in a long while on behalf of my partner, and she was very nice and patient. Thank you for the helpful assistance.

It is difficult to secure either a routine or urgent appointment at this practice. I am uncertain about their capacity for same-day urgent cases, but when calling early in the morning, slots appear..

I have been a patient at this practice for many years and have consistently had a positive experience. The clinical staff have always been excellent. While the reception team can occasionally seem a..

The clinician I saw was extremely helpful and was able to assist me with all my concerns. I would highly recommend.

If you require documentation forms completed and will need to pay for the service regardless, it may be worth considering private healthcare despite the additional cost. I requested an appointment..

I found it very difficult to secure an appointment through the standard booking system, with availability not opening up for several weeks. When attempting to reach the practice by phone for an..

Excellent practice with caring staff, though it does become somewhat repetitive to be asked to complete a survey on every visit or following phone contact from the surgery.

I have found my experience at this practice to be quite unsatisfactory. The customer service has been consistently disappointing, with interactions that have felt dismissive and unhelpful. I have..

Inadequate handling of my care.

I have consistently experienced difficulties at this practice. My visits leave me feeling anxious and stressed before I even arrive. The reception team comes across as unwelcoming, and their demeanor..

I have had a positive experience with this practice over the past few years. The clinical staff have provided excellent care, and the administrative team have consistently been helpful and welcoming..

I have consistently received excellent service from this practice. The entire team demonstrates friendliness and genuine willingness to provide assistance whenever required. Although I experienced..

A practitioner at this surgery Very rude and inconsiderate in manner. I felt the clinical approach was dismissive and unprofessional. The practitioner suggested my health concerns were not genuine,..