CL

Charmaine L. 3 years ago • From Google

Rating

Bad

Reception staff hung up the phone twice

A member of the reception team displayed a dismissive attitude and appeared unwilling to assist during a phone interaction. The call was disconnected on two occasions, and when I rang back to clarify matters, I had difficulty obtaining the staff member's identification. In contrast, the clinical team consistently demonstrated helpfulness, empathy and flexibility in their approach. The doctors provided excellent care and support.

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