HA

H A. 3 years ago • From Google

Rating

Bad

Reception staff hung up when hearing about my trip

I contacted the reception desk and spoke with a member of staff. When I began explaining that I required medication to manage my menstrual cycle due to an upcoming trip abroad, the staff member responded with an audible sigh and ended the call abruptly. I was taken aback by this reaction. I felt the response was dismissive and concerning. After waiting a few moments, I called back and reached a different staff member. On this second attempt, I simply requested an appointment without providing additional context, and one was arranged without issue. The contrast between these two interactions was striking.

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