Bridge and Monkseaton Medical Practice
LC
Lenita C. 7 years ago • From Google
Bad
If I could give zero stars I would, the clinical staff are excellent at this practice but the front desk team are incredibly frustrating. They appear to lack compassion and fundamental interpersonal skills. They're frequently absent from the reception area when you approach, resulting in you repeatedly pressing the bell while observing them conclude conversations elsewhere before they acknowledge you need assistance. I work unconventional hours and can only make calls during limited windows of the day, outside of the prescription ordering times. I never experienced problems requesting my prescriptions through the standard appointment line until this practice changed ownership. Since then, the reception team have declined to process orders for certain medications, and in my mother's situation, they refused to process her request because she called ten minutes after the prescription line closed. This was particularly concerning given the nature of her medication and the potential health implications of suddenly stopping it. I am currently in the process of switching to a different practice and would encourage other patients to consider doing the same. Having attended this practice for over two decades without significant problems, the recent changes have been genuinely distressing. The clinical staff deserve recognition as they are genuinely skilled and consistently accommodating with appointment availability. Beyond that, the overall experience has been disappointing. I would advise looking elsewhere.
Robert B.