BW

Briony W. one year ago • From Google

Rating

Bad

Reception staff ignored me at the desk

I attended the surgery to pick up an item (a straightforward matter and I was the sole person waiting) and found the two reception staff members engaged in conversation with one another before both turned their attention to their screens without acknowledging my presence. Upon greeting them, one indicated she was occupied with her computer and was unable to assist, whilst the other posed a curt question about whether I had a scheduled appointment and appeared unwilling to engage further. I felt their demeanour fell short of what one would expect from reception staff, lacking both warmth and a helpful approach.

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