IH

Ismail H. 5 months ago • From Google

Rating

Bad

Reception staff ignored me throughout visit

I would rate this experience as poor if lower ratings were available. The standard of customer service during my appointment fell significantly short of expectations. Upon arrival at reception, I received no welcome or acknowledgment. The receptionist continued conversing with a colleague when I requested my documents, without providing any explanation regarding the process or timeline. I felt overlooked and unattended to throughout this interaction. When my paperwork was eventually provided, the exchange lacked courtesy and meaningful engagement. I was unable to express gratitude before receiving a curt response that came across as dismissive and lacking in professionalism. All patients should receive fundamental courtesy, transparent communication, and professional conduct. This visit left me feeling unwelcome, and I would encourage the practice to consider reviewing its reception procedures and standards.

Binfield Road Surgery

4 months ago

We are really sorry that you have had a disappointing experience with us, but thank you for taking the time to provide feedback, as you can only improve when you know about the problems! If you would like to get in touch to discuss this further, our email address is [email protected] and mark it for our Patient liaison officer. The team at Binfield

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