Northern Health Centre
WB
Wesley B. 7 years ago • From Google
Bad
The clinical staff are generally adequate, but the front desk team has been problematic. Both my spouse and I have encountered dismissive and hurried behaviour from reception personnel, including instances of inattention to people waiting at the desk and prolonged delays in answering phones while staff engaged in personal discussions. We have found it challenging to arrange appointments via telephone, and when errors occur in bookings or communication, responsibility is quickly directed toward patients rather than acknowledged as a mistake. Specific staff members at reception have struggled to interact with people in a courteous manner. While the doctors are mostly professional and competent, a couple have displayed concerning conduct on separate occasions. One doctor proceeded with a physical examination of my spouse in sensitive areas without prior explanation or clarification of how this related to the presenting symptoms. Another doctor showed a lack of compassion toward my spouse following a pregnancy loss, appearing more focused on validating their own diagnosis than providing appropriate emotional support during a difficult time. Since transferring to another practice, we have noticed a marked improvement in the standard of care received.
Alex C.