SD

Shabiha D. one year ago • From Google

Rating

Bad

Reception staff ignored urgent appointment requests over phone

I had an extremely negative experience with the reception staff at this health service. The team at the front desk were incredibly rude and consistently disregarded my requests for assistance over the phone. When I urgently requested an appointment for my young child, who was experiencing significant health concerns, I was told I would have to wait a week. This was unacceptable given the seriousness of my child's condition at that time. One of the clinical staff members was kind and attentive, but the reception team appears to provide very few appointments, as though they overlook the urgency of patients' situations. When I indicated that I would lodge a complaint about their conduct, they simply ended the call in a discourteous manner. If you have children, I would strongly advise against registering at this practice. The team demonstrated what felt like a concerning lack of responsiveness to urgent health matters. It is worrying to consider that serious health issues affecting children might be treated with similar disregard. I would recommend considering an alternative practice, even if it means traveling somewhat farther to access it.

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