Rising Brook Surgery

Attempting to book an appointment requires calling at specific times during the day. After waiting on hold for an extended period, receptionists indicate that no slots are currently available. This..

An excellent facility where the staff member provided very good care and was particularly gentle during the treatment.

Excellent team members who provide wonderful support following a surgical procedure. From the front desk personnel through to the clinicians and all those in between, everyone demonstrates genuine..

The reception team are wonderful and I have nothing but positive things to say about them. I also really appreciate how conveniently located the practice is to my home.

My practice has provided me with considerable support throughout the years. The clinical team makes a genuine effort to help patients. That said, accessing appointments remains challenging and is an..

Unable to secure appointment slots through the online booking system as none appear to be available, and attempting to book by telephone involves extended waiting times with significant call queues.

I found the service experience quite frustrating. When I contacted the practice requesting a letter for my housing provider, I was initially told it would be available within a couple of days. Upon..

I'll try not to dwell on this as it may not warrant extensive discussion, but I want to alert other parents who might be unfamiliar with this surgery to perhaps consider alternatives with stronger..

My partner attended the surgery today and felt the consultation was handled poorly. They felt dismissed and belittled when discussing their health concerns, and found the communication around their..

The front desk staff and medical practitioners are exceptionally helpful and provide excellent support.

I really enjoy attending this practice and consistently manage to secure an appointment within a reasonable timeframe, or alternatively receive a telephone consultation.

I'm not sure where to begin with my experience at this surgery. It's unfortunate that I feel compelled to leave such a negative rating. I've encountered difficulties with this practice over the..

A good practice with receptionists who are very helpful and efficient.

Extremely disappointing experience. Having been a patient at this practice for several years, I felt my concerns were not properly heard and my health issues were not given adequate attention. I..

I submitted a request through the online triage system asking for an appointment to discuss my care. Within a few hours, I received confirmation that a telephone consultation would be arranged for..

The staff have consistently been welcoming and supportive throughout my visits, and I have not experienced any problems.

Disappointing throughout the entire experience

Whenever I call to arrange an appointment, I'm informed of a 4-6 week waiting period, which feels quite lengthy, or I'm told I need to ring at 8am daily to attempt securing an earlier slot. When I..

I wish there was an option for no stars! Absolutely dreadful practice. There is minimal patient care, I really don't know how this can be classified as a GP practice as there are rarely any doctors..

Had an appointment scheduled for mid-morning and experienced a significant wait that extended well past the allocated time.