MR

M R. 3 years ago • From Google

Rating

Bad

Reception staff ignored us while gossiping

Not my usual practice, but I attended for a maternity appointment as my regular healthcare provider didn't have availability. I found the experience quite uncomfortable. Upon arrival, I noticed that other patients in the waiting area seemed unwelcoming, though I cannot be certain of the reasons. The reception staff were engaged in personal conversation for a considerable amount of time before attending to me and my companion, and when they eventually did acknowledge us, the greeting lacked warmth. I was simply directed to take a seat without further pleasantries. Several chairs displayed out-of-order notices, and I sensed that nearby patients appeared uneasy with our presence. The maternity appointment itself proceeded without significant delay, which I appreciated. For future appointments, I intend to wait for an available slot at my regular health centre rather than attending elsewhere.

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