SB

Sidra B. 4 months ago • From Google

Rating

Bad

Reception staff inflexible with sick child appointment

I attended my appointment but arrived approximately four minutes behind schedule due to difficulties managing my young child in a constrained parking area. Upon arrival at reception, I was informed that my appointment had been cancelled. The clinician indicated willingness to proceed with the consultation, though only after I requested to be seen. However, I subsequently experienced a lengthy wait of over an hour whilst my unwell child remained with me. I communicated that I would accept whatever portion of the appointment remained available, even if minimal, but this option was not accommodated. The reception team's response lacked understanding and helpfulness, coming across as dismissive instead. This situation felt particularly difficult given that on other occasions I have waited considerably longer when clinical staff have been running behind schedule, yet no such flexibility was extended when I was slightly delayed with an ill child. A more compassionate and considerate approach from the team would have made a meaningful difference to the experience.

Other reviews for Ling House Medical Centre