Ling House Medical Centre
Sidra B. 4 months ago • From Google
Bad
Reception staff inflexible with sick child appointment
I attended my appointment but arrived approximately four minutes behind schedule due to difficulties managing my young child in a constrained parking area. Upon arrival at reception, I was informed that my appointment had been cancelled. The clinician indicated willingness to proceed with the consultation, though only after I requested to be seen. However, I subsequently experienced a lengthy wait of over an hour whilst my unwell child remained with me. I communicated that I would accept whatever portion of the appointment remained available, even if minimal, but this option was not accommodated. The reception team's response lacked understanding and helpfulness, coming across as dismissive instead. This situation felt particularly difficult given that on other occasions I have waited considerably longer when clinical staff have been running behind schedule, yet no such flexibility was extended when I was slightly delayed with an ill child. A more compassionate and considerate approach from the team would have made a meaningful difference to the experience.
The check-in process was straightforward and efficient. Once I was seen, the clinician was very helpful and reassuring, making me feel at ease. They took time to listen carefully to my concerns.
Ling House Medical Centre
Ehsan Z.
The clinician I saw today was very welcoming and helpful during my appointment. It was encouraging to experience this level of service at this practice, which is uncommon in my experience. I..
Ling House Medical Centre
Mr E.
The experience was excellent. The healthcare professional demonstrated exceptional kindness, courtesy, and professionalism throughout the visit.
Ling House Medical Centre
Shabnam A.
The newly appointed clinician at the practice demonstrated impressive capabilities and provided excellent care.
Ling House Medical Centre
Thahmina A.
The healthcare professional I saw was extremely kind and provided excellent support throughout the appointment. They took time to explain everything clearly and in detail.
Ling House Medical Centre
mogane T.
This surgery has been a disappointing experience. The reception staff member was unhelpful and spoke to me in an unpleasant manner. They declined to assist with my query, and when I requested..
Ling House Medical Centre
Pakiza B.
Felt at ease and everything was communicated clearly and thoroughly. Thank you.
Ling House Medical Centre
Shakeel M.
I felt heard and the explanations provided were clear and helpful. I appreciate the care received.
Ling House Medical Centre
Yvonne C.
The team members are consistently pleasant and supportive. The clinician demonstrated a comprehensive approach to my care.
Ling House Medical Centre
George G.
Excellent experience, very supportive healthcare professional. New to the area and pleased to have found a competent practitioner at this surgery compared to my previous one.
Ling House Medical Centre
Banny I.
Extremely welcoming and well-organised.
Ling House Medical Centre
Tariq A.
The reception team demonstrated helpfulness, warmth, and professionalism throughout my visit. I would gladly recommend this practice to others. I was particularly impressed by the clinical staff..
Ling House Medical Centre
Sidra B.
I attended my appointment but arrived approximately four minutes behind schedule due to difficulties managing my young child in a constrained parking area. Upon arrival at reception, I was informed..
Ling House Medical Centre
Fiona B.
I cannot speak highly enough of this practice. We have brought our adult daughter with complex needs to see the clinical team on numerous occasions over the past several months, and they have..
Ling House Medical Centre
glynis p.
I cannot express enough gratitude to the practice team. During a routine appointment to monitor my health, I mentioned to a healthcare professional that I had been experiencing a persistent..
Ling House Medical Centre
Shabina Y.
Highly unsatisfactory experience. This practice appears inadequately equipped to serve older patients or those with communication difficulties. We were directed to complete an online form through..
Ling House Medical Centre
Atif K.
I attended my general practice appointment due to experiencing throat discomfort and a persistent cough. The healthcare professional demonstrated kindness and maintained a professional manner..
Ling House Medical Centre
Rani R.
I share the concerns raised in a previous review and encountered similar issues during a recent visit on behalf of a family member. I was quite let down by the standard of care provided. As someone..
Ling House Medical Centre
Howard C.
When will this practice modernise its opening hours to provide extended availability throughout the week?
Ling House Medical Centre
Sabine P.
Everything proceeded smoothly during my appointment with the healthcare provider.
Ling House Medical Centre
Josh W.