IW

Ian W. 5 years ago • From Google

Rating

Bad

Reception staff interrupted and spoke dismissively

I visited the surgery this morning after attending another department to have a medical dressing changed. I called in to request a callback from a clinician regarding a separate health concern. A female staff member came out and addressed me in a notably loud voice. As I began to explain my reason for visiting, I was interrupted and informed that I should have telephoned ahead rather than attending in person. The manner in which I was spoken to felt patronising, and I felt the interaction lacked any genuine willingness to assist. Given that I am currently managing several significant health conditions, the lack of engagement was particularly disappointing. I believe the practice's approach to walk-in visitors may need reconsideration, as I suspect others may have had similar experiences.

Other reviews for Lindisfarne Health - Berwick