The Old School Surgery
Anonymum A. 2 years ago • From Google
Bad
Reception staff kind, but doctors dismissive and unhelpful
I have found my experience with this practice to be deeply unsatisfactory, particularly during a prolonged period of health difficulties where I have felt unable to receive adequate support or investigation. The clinical staff have often come across as dismissive and impatient; my attempts to manage my condition independently for an extended period before seeking help were met with frustration rather than acknowledgement of my efforts to avoid burdening the service. The explanations offered for my symptoms have felt superficial and disconnected; there appears to be reluctance to consider how different issues might relate to one another. Instead, the same investigations are repeated without exploration of alternative possibilities or conditions. Any suggestions for further investigation or diagnostic pathways have come from my own research and persistence rather than from clinical initiative. Information recorded in my medical records contains inaccuracies and appears biased, and communications from other healthcare providers seem to be given only cursory attention, with important details overlooked. This has resulted in what feels like inefficient use of resources, with responsibility for these gaps being directed towards me rather than those involved in the oversight. I recognise the significant pressures currently facing healthcare professionals and approach appointments only when genuinely necessary. Nevertheless, I continue to encounter impatience and indifference when seeking help after prolonged periods of attempting to cope independently. I have developed considerable reluctance about medical consultations over time, yet I have no realistic alternative given the limitations this places on my quality of life. On a more positive note, the reception team have consistently demonstrated kindness and efficiency in their interactions with me, which I have genuinely appreciated.
I attended my appointment and arrived a few minutes early. I was seen promptly by a healthcare professional, and all my concerns were addressed efficiently within a short timeframe.
The Old School Surgery
Carl P.
My spouse had a scheduled appointment in the early afternoon. They took time away from their employment in a care-related role. Despite arriving on time, they remained in the waiting area while..
The Old School Surgery
Graham S.
Obtaining an appointment with a doctor has become extremely challenging. The process often involves being directed to a nurse consultation, which frequently proves ineffective because the initial..
The Old School Surgery
Gary J.
I had a swift and streamlined vaccination appointment today and was finished well ahead of my scheduled time. Excellent service!
The Old School Surgery
Howard C.
The practice has shown considerable progress over recent years. Arranging my appointment by telephone was reasonably quick on this occasion, though wait times can vary depending on when you call.
The Old School Surgery
Alexandra N.
I would recommend considering alternative healthcare providers if possible. While the clinical staff are competent, the reception team's approach to patient interactions is concerning. I had booked..
The Old School Surgery
alka s.
The nursing staff member demonstrated excellent communication skills, showing genuine attentiveness and a willingness to accommodate my needs during the appointment.
The Old School Surgery
Steve P.
Has declined significantly from being among the highest quality providers in the region to now being among the lowest performing.
The Old School Surgery
Anonymouse
Great team at this practice. Make going to a doctors less painful.
The Old School Surgery
Dave D.
The reception staff member was unhelpful and did not greet me upon arrival. There have been ongoing issues with prescriptions not being forwarded to the pharmacy as expected, which has caused..
The Old School Surgery
Carol D.
The practice appears to have significant issues with accessibility. The surgery frequently seems to have limited availability for appointments.
The Old School Surgery
James C.
I have been satisfied with the practice since relocating to the area.
The Old School Surgery
Johnny M.
Had a brilliant experience with the phlebotomist today. They were friendly, efficient and really gentle. It was the best blood test experience I've had. Very much appreciated!
The Old School Surgery
Charlotte K.
The reception team and medical practitioners, despite being under considerable pressure, perform their duties competently and maintain a welcoming demeanor. The appointment scheduling system is..
The Old School Surgery
Anonymum A.
I have found my experience with this practice to be deeply unsatisfactory, particularly during a prolonged period of health difficulties where I have felt unable to receive adequate support or..
The Old School Surgery
Patsy c.
Early 2024 I experienced an irregular heartbeat and attended an appointment at the surgery. I was initially reluctant about hospital admission, but the clinician's thoughtful approach helped me..
The Old School Surgery
Joy L.
I recently had a joint procedure performed in which fluid was drained and an injection was administered. The treatment has provided me with significant relief and I'm very appreciative of the..
The Old School Surgery
Michelle D.
I waited over a week while experiencing discomfort before I could access a telephone consultation. The clinical staff are genuinely pleasant, however they appear to be under considerable strain and..
The Old School Surgery
Sarah B.
I found this to be an exceptionally unpleasant phone interaction with the surgery. When I rang to discuss a persistent health concern and attempted to provide context about my medical background, I..
The Old School Surgery
Austin B.
By far the finest medical practice I've ever attended, without question! I'm puzzled by its relatively modest review score - every member of the team I've encountered has demonstrated exceptional..
The Old School Surgery
Jonathan L.