The Old School Surgery
Anonymum A. 2 years ago • From Google
Bad
Reception staff kind, but doctors dismissive and unhelpful
I have found my experience with this practice to be deeply unsatisfactory, particularly during a prolonged period of health difficulties where I have felt unable to receive adequate support or investigation. The clinical staff have often come across as dismissive and impatient; my attempts to manage my condition independently for an extended period before seeking help were met with frustration rather than acknowledgement of my efforts to avoid burdening the service. The explanations offered for my symptoms have felt superficial and disconnected; there appears to be reluctance to consider how different issues might relate to one another. Instead, the same investigations are repeated without exploration of alternative possibilities or conditions. Any suggestions for further investigation or diagnostic pathways have come from my own research and persistence rather than from clinical initiative. Information recorded in my medical records contains inaccuracies and appears biased, and communications from other healthcare providers seem to be given only cursory attention, with important details overlooked. This has resulted in what feels like inefficient use of resources, with responsibility for these gaps being directed towards me rather than those involved in the oversight. I recognise the significant pressures currently facing healthcare professionals and approach appointments only when genuinely necessary. Nevertheless, I continue to encounter impatience and indifference when seeking help after prolonged periods of attempting to cope independently. I have developed considerable reluctance about medical consultations over time, yet I have no realistic alternative given the limitations this places on my quality of life. On a more positive note, the reception team have consistently demonstrated kindness and efficiency in their interactions with me, which I have genuinely appreciated.
The quality of care appears to be declining. I would rate it much lower if possible. During my visit, I was initially told to wait four weeks for a blood test if my symptoms persisted. Since I was..
The Old School Surgery
Zoe L.
I must say, I recently had a blood test with a truly excellent healthcare professional. I was anxious and talkative, as I was attending for a delicate matter, and they were remarkably compassionate..
The Old School Surgery
Deborah A.
Following more than five years as a patient at this practice, I discovered I had been removed from their system. This prevented me from accessing my regular medications that I have relied upon for..
The Old School Surgery
Sarah B.
I found this to be an exceptionally unpleasant phone interaction with the surgery. When I rang to discuss a persistent health concern and attempted to provide context about my medical background, I..
The Old School Surgery
Alicia P.
This practice is by far the best I have ever attended. All team members are fantastic and consistently willing to assist. The clinical staff have been absolutely brilliant with my child during..
The Old School Surgery
Jo W.
Friendly, helpful practice… appointments with the nursing staff are always informative… they are always kind, compassionate and professional 😄
The Old School Surgery
Austin B.
By far the finest medical practice I've ever attended, without question! I'm puzzled by its relatively modest review score - every member of the team I've encountered has demonstrated exceptional..
The Old School Surgery
Jonathan L.
I attended my appointment and arrived a few minutes early. I was seen promptly by a healthcare professional, and all my concerns were addressed efficiently within a short timeframe.
The Old School Surgery
Michelle D.
I waited over a week while experiencing discomfort before I could access a telephone consultation. The clinical staff are genuinely pleasant, however they appear to be under considerable strain and..
The Old School Surgery
Amanda W.
Accompanied someone with reduced mobility for a vaccination appointment and found the entire experience to be exceptionally well-coordinated. The car park was accessible and conveniently located,..
The Old School Surgery
Kieran M.
The surgery requested that I come in for a blood pressure reading, which is typically performed independently using their equipment in the waiting area. Unfortunately, the machine was not..
The Old School Surgery
Vincenzo p.
I have found my experience with this GP practice to be quite unsatisfactory. The administrative processes are difficult to navigate—arranging an appointment presents considerable challenges, and..
The Old School Surgery
Emily H.
The nursing staff member I saw was excellent and really helped me feel comfortable during my visit. They were genuinely kind and approachable throughout.
The Old School Surgery
Nick W.
I attended an appointment with a nurse who demonstrated considerable understanding and helpfulness throughout the visit.
The Old School Surgery
Joy L.
I recently had a joint procedure performed in which fluid was drained and an injection was administered. The treatment has provided me with significant relief and I'm very appreciative of the..
The Old School Surgery
Nicholas F.
Can't fault this traditional practice in the area. I phoned to arrange a remote consultation a couple of days prior. I spoke with a clinician yesterday afternoon who offered to arrange an imaging..
The Old School Surgery
Adam E.
The standard of care at this practice has deteriorated significantly. The level of organisation appears to have diminished considerably. Upon arrival at the facility following an extended wait on..
The Old School Surgery
Bevin T.
Confused and distressed. Finding it difficult to have confidence in this practice. I have spent the last few years requesting assistance from this service. It took considerably longer than three..
The Old School Surgery
Paul S.
We attended for a vaccination appointment and were greeted warmly by a courteous staff member who guided us to the entrance. We were seen promptly by two helpful and professional team members who..
The Old School Surgery
Sylvia M.
I have been quite sceptical about this surgery in the past and my previous visits were often disappointing. However, my recent experiences have been markedly different and very positive. The..
The Old School Surgery
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