Wolseley Medical Centre
Sedyeh I. 2 years ago • From Google
Bad
Reception staff lack basic empathy and respect
The current medical centre replaced the previous facility at the former location. My family members use this surgery, and I have significant concerns about how the reception staff interact with patients. I believe that most of the team, with few exceptions, would benefit from additional training or a change of role, as their approach often comes across as unwelcoming and dismissive. Receptionists serve as the initial contact point for patients who are often vulnerable and seeking support, yet the team appears to lack understanding and compassion in their interactions. I have also noticed that a considerable proportion of negative reviews seem to come from patients from diverse ethnic backgrounds, which raises questions about consistency in how different patients are treated. The surgery has a responsibility to take patient feedback seriously and ensure that all individuals are treated with equal respect. The manner in which reception staff communicate with patients at first contact is discouraging and potentially affects the quality of care patients receive. This is particularly disappointing given that the clinical staff generally provide excellent service. The reception team should be held accountable for their patient interactions, as poor experiences at this initial stage may influence whether patients choose to continue using the surgery or seek care elsewhere. I would hope the surgery prioritises creating an environment where all patients feel respected and valued, as this is fundamental to good primary care. Kind regards
Lovely surgery. The clinical staff are excellent but it can be challenging to reach the practice. I've been attempting to get through for several days without success.
Wolseley Medical Centre
elizabeth l.
I required an appointment for a medical examination needed for my employment. When I contacted the practice, I was informed that I would need to submit documentation first, after which they would..
Wolseley Medical Centre
Kelly F.
Excellent medical professionals
Wolseley Medical Centre
Sedyeh I.
The current medical centre replaced the previous facility at the former location. My family members use this surgery, and I have significant concerns about how the reception staff interact with..
Wolseley Medical Centre
Emma D.
The practice consistently provides a helpful and courteous service. The staff members are friendly and dependable, offering assistance with a positive attitude throughout my visits.
Wolseley Medical Centre
Jo A.
I share the concerns raised by others regarding one member of the reception team who comes across as dismissive and somewhat discourteous. It's concerning that patients may not receive the support..
Wolseley Medical Centre
Robert T.
The team were welcoming and the overall service was of good quality.
Wolseley Medical Centre
p p.
Still waiting to speak with my healthcare provider. My test results came back negative and there appears to be a lack of willingness to provide assistance. Am I considered a patient or not??
Wolseley Medical Centre
Amy S.
The nursing staff at this practice are excellent and I have no complaints about them whatsoever. The doctors, however, can be quite variable in their approach. Some have come across as dismissive..
Wolseley Medical Centre
S J.
I would like to express my gratitude to the team for their assistance with an important administrative matter. The administrative staff and practice management were particularly helpful throughout..
Wolseley Medical Centre
Tim K.
Excellent healthcare professionals who are approachable and supportive.
Wolseley Medical Centre
Billie R.
Excellent medical professionals
Wolseley Medical Centre
My R.
I found the experience quite disappointing overall. It appeared that the clinical staff seemed keen to move through consultations quickly rather than taking time to listen to what patients were..
Wolseley Medical Centre
elicorcar W.
This practice has significant operational challenges. The telephone lines are consistently difficult to reach. The waiting area maintains uncomfortably high temperatures with inadequate ventilation,..
Wolseley Medical Centre
me i.
I have visited this practice on two occasions. During one appointment, I felt the clinician was dismissive of my concerns and their demeanor seemed unprofessional. On another visit, I found the..
Wolseley Medical Centre
Cookey M.
The practice has deteriorated significantly over recent years. The process of having to listen through mandatory preliminary assessments before reaching clinical staff is frustrating, and even after..
Wolseley Medical Centre
Jane S.
We relocated to this practice and have found them to be significantly better. I cannot criticise them as they have provided excellent support for both myself and my spouse. The staff have been..
Wolseley Medical Centre
Graham F.
The staff proved to be very helpful.
Wolseley Medical Centre
Aaliyah M.
This practice has not met my expectations. I found the staff to be unwelcoming and unhelpful, and the reception team seemed indifferent to patient concerns. The overall experience fell short of the..
Wolseley Medical Centre
G G.
I found this practice to be deeply disappointing throughout my entire experience. The registration process required documentation that seemed unnecessary, and after submitting everything, I was told..
Wolseley Medical Centre
anita j.