Wolseley Medical Centre
Sedyeh I. 2 years ago • From Google
Bad
Reception staff lack basic empathy and respect
The current medical centre replaced the previous facility at the former location. My family members use this surgery, and I have significant concerns about how the reception staff interact with patients. I believe that most of the team, with few exceptions, would benefit from additional training or a change of role, as their approach often comes across as unwelcoming and dismissive. Receptionists serve as the initial contact point for patients who are often vulnerable and seeking support, yet the team appears to lack understanding and compassion in their interactions. I have also noticed that a considerable proportion of negative reviews seem to come from patients from diverse ethnic backgrounds, which raises questions about consistency in how different patients are treated. The surgery has a responsibility to take patient feedback seriously and ensure that all individuals are treated with equal respect. The manner in which reception staff communicate with patients at first contact is discouraging and potentially affects the quality of care patients receive. This is particularly disappointing given that the clinical staff generally provide excellent service. The reception team should be held accountable for their patient interactions, as poor experiences at this initial stage may influence whether patients choose to continue using the surgery or seek care elsewhere. I would hope the surgery prioritises creating an environment where all patients feel respected and valued, as this is fundamental to good primary care. Kind regards
I switched to a different practice that was more conveniently located, but I deeply regret this decision. The new practice is difficult to reach by telephone and obtaining appointments has proven..
Wolseley Medical Centre
elizabeth l.
I required an appointment for a medical examination needed for my employment. When I contacted the practice, I was informed that I would need to submit documentation first, after which they would..
Wolseley Medical Centre
Graham F.
The staff proved to be very helpful.
Wolseley Medical Centre
HIKIKOMORI H.
The service fell significantly short of expectations, with responsibility being deflected rather than acknowledged.
Wolseley Medical Centre
Geri O.
Disappointing experience with management of long-term sleep difficulties and worry concerns. If you are dealing with these types of issues, you may wish to consider alternative healthcare providers.
Wolseley Medical Centre
Aaliyah M.
This practice has not met my expectations. I found the staff to be unwelcoming and unhelpful, and the reception team seemed indifferent to patient concerns. The overall experience fell short of the..
Wolseley Medical Centre
Jane S.
We relocated to this practice and have found them to be significantly better. I cannot criticise them as they have provided excellent support for both myself and my spouse. The staff have been..
Wolseley Medical Centre
Jo A.
I share the concerns raised by others regarding one member of the reception team who comes across as dismissive and somewhat discourteous. It's concerning that patients may not receive the support..
Wolseley Medical Centre
S J.
I would like to express my gratitude to the team for their assistance with an important administrative matter. The administrative staff and practice management were particularly helpful throughout..
Wolseley Medical Centre
p p.
Still waiting to speak with my healthcare provider. My test results came back negative and there appears to be a lack of willingness to provide assistance. Am I considered a patient or not??
Wolseley Medical Centre
elicorcar W.
This practice has significant operational challenges. The telephone lines are consistently difficult to reach. The waiting area maintains uncomfortably high temperatures with inadequate ventilation,..
Wolseley Medical Centre
Paul M.
I have consistently had positive experiences.
Wolseley Medical Centre
Charlene M.
This has been the finest GP practice I've experienced. I've been able to secure same-day appointments during urgent situations on several occasions, and the subsequent care has been comprehensive...
Wolseley Medical Centre
Melanie T.
I have updated this review to 5 stars as I have personally observed significant improvements. Thank you. It is unfortunate because the clinical staff here are excellent, however I have found one..
Wolseley Medical Centre
me i.
I have visited this practice on two occasions. During one appointment, I felt the clinician was dismissive of my concerns and their demeanor seemed unprofessional. On another visit, I found the..
Wolseley Medical Centre
anita j.
Lovely surgery. The clinical staff are excellent but it can be challenging to reach the practice. I've been attempting to get through for several days without success.
Wolseley Medical Centre
Adambomb h.
I have found the clinical staff at this practice to be excellent, and they have maintained high standards of care even during challenging circumstances. The team demonstrates professionalism and..
Wolseley Medical Centre
Kelly F.
Excellent medical professionals
Wolseley Medical Centre
Dave S.
Excellent service, there is consistently someone available to see me. I find myself needing to visit more frequently due to various health concerns, but the staff remain welcoming and helpful..
Wolseley Medical Centre
Simon H.
I recently had a medication review conducted over the phone. The consultation felt quite brief, with minimal discussion about my current prescriptions. While my first review appointment was more..
Wolseley Medical Centre
Rachael F.