Bowling Highfield Medical Practice
2 years ago FW
Furniture W. 2 years ago • From Google
Bad
Having been a patient at this GP surgery for many years, I feel let down by the consistently inadequate service I have experienced. The ongoing difficulties with front desk staff performance have been particularly frustrating and worrying. A key responsibility of reception staff is to respond to patient enquiries promptly and accurately, yet the team here often appears to lack basic knowledge. When I contacted the surgery to check on important test results, I found the response unhelpful. Being told "I'm not sure who will be sending your results" felt unprofessional and suggested insufficient training. Patients deserve clarity about their own medical information rather than being left uncertain due to staff limitations. Getting an appointment at this surgery has proven increasingly difficult over time. The lack of available slots has led me to attend A&E on occasions, only to be told that my issue should have been managed by the GP instead. This situation feels like a missed opportunity for proper patient care and places unnecessary pressure on emergency services. It also appears that the reception team may not have received adequate training for their positions. Their difficulty in handling patient questions effectively and their approach to directing people toward A&E for matters the GP should address suggests a gap in understanding what their role entails. While receptionists are not clinical staff, they seem to operate without sufficient knowledge or support to manage their responsibilities appropriately. Unless meaningful changes take place, I would struggle to recommend this GP surgery to others looking for dependable and professional healthcare support.
We are sorry to read this review. The number of appointments we are offer is reviewed by NHS England. In January alone we will have offered in excess of 11,000 appointments. We offer a range of appointment options because we recognise patients may wish to access the practice in different ways. I would encourage you to look at the options on our website. Do you know you can access you medical records online? You can see your results through the NHS app. Results are reviewed by the clinical team and actioned individually after being reviewed.
Jamie F.