East Hill Surgery

Expressed concern about the practice's approach to managing my long-term medication arrangement, which has remained consistent for an extended period despite my stable condition. Also felt..

The practice genuinely exceeds expectations and represents the finest experience I've encountered within the NHS. Many of my concerns have been resolved promptly, often on the same day and sometimes..

I have found the service unhelpful, having waited an extended period for an appointment only to have it postponed repeatedly upon arrival.

It's difficult to rate the entire practice fairly, as I've had both positive and negative experiences with various members of staff. Unfortunately, today I felt let down. I arrived well before my..

I wanted to express my gratitude to everyone at the practice for the assistance provided. 😁😁

Frustrating experience with the service. Required numerous attempts to reach someone by phone. I recognise the surgery is under considerable pressure, and as someone working in healthcare myself,..

I have been a patient at this surgery for my entire life, and at 27 years old, I have lost confidence in most of the clinical staff and receptionists. I found the reception team to be dismissive and..

Called at 9:20, appointment booked for 10, seen by 9:50, couldn't be better. The clinician was very thorough and super friendly.

A number of staff members displayed discourteous behaviour, though I should clarify that this was not representative of everyone working there. The facility appears to be operating with limited..

I have consistently experienced highly professional service from the reception team, and I cannot speak highly enough of them, particularly during this challenging period.

I visited this surgery on several occasions and found my overall experience to be unsatisfactory. During one visit, I saw a nursing staff member who was attentive, took time to listen to my..

Recently relocated to the Colchester area and completed registration as a patient at this practice. I have attended two appointments since moving and received assistance from a clinician at the..

I don't visit as frequently as I once did, but on the occasions when I've needed assistance, the staff have been helpful and considerate. The clinicians have always been gentle and compassionate in..

I had a very negative experience at this surgery. I felt that the consultation was conducted in a manner I found rude and unprofessional. I was disappointed by what I perceived as a lack of basic..

I gave them one star but they deserve none really. The reception staff came across as unwelcoming and I felt concerned about how openly conversations were being conducted in the waiting area. The..

The surgery appears to lack the capability to handle medical matters effectively. The management has demonstrated poor performance and an unhelpful attitude. This has resulted in vulnerable patients..

One star because I cannot give a zero. Unable to reach a clinician for urgent assistance despite a serious medical crisis. Absolutely dreadful and indifferent service.

I have been experiencing recurrent urinary tract infections since late last year. I have attended the practice multiple times for this issue and feel that my care could have been more thorough. On..

The experience at this practice was quite disappointing. I found the phone service to be poor, as I spent a considerable amount of time waiting on hold without being able to secure an appointment...

The reception experience was disappointing, as staff appeared inattentive and calls were not answered promptly, which left me feeling unsatisfied with the service provided.