Orsett Surgery

The role of administrative staff in making clinical decisions rather than qualified medical professionals is something I find frustrating and inappropriate.

Had a very poor experience with the booking process. When attempting to arrange a same-day appointment in person at the reception desk, I was informed that face-to-face bookings were not available..

Wow, i have been with this surgery for one Dr and one Dr only. Todays phone calls and visit have 100% made my mind up that i am leaving this surgery after more than 25 years. The reception team are..

The receptionist's manner was extremely unwelcoming and fell well short of what you would expect from someone in that role. The level of customer service provided was disappointing and detracted..

This practice has been extremely disappointing. The clinical staff approach appointments as though they are doing patients a favour. The reception team came across as unwelcoming and lacked..

I had a very negative experience at this practice. I was prescribed medication that caused me significant adverse effects, leaving me unable to walk properly. When I returned for further support, I..

I experienced significant difficulty accessing appointment availability this morning, spending considerable time attempting to reach the practice via telephone without success. The communication..

I would rate this practice extremely poorly. I have serious concerns about the quality of service provided at this surgery. I found the staff to be unhelpful and unprofessional during my visits...

The staff here are genuinely helpful and approachable, going out of their way to assist. When appointments aren't available, they make efforts to find alternative times or direct you to other..

Extremely disappointing experience. My partner attended this practice and called at 8, which is the advertised opening time on your website. An answering machine indicated the surgery does not open..

The service quality appears to have declined over time. There are increasingly frequent reasons given for appointment unavailability, and callback requests often go unanswered. One member of the..

Called this morning and received a callback in the afternoon. Attended an appointment shortly after and was seen promptly for my check-up. Left with a prescription and was home by early evening. The..

Attempted to contact the practice on multiple occasions today and experienced lengthy waiting times on each call. Found this frustrating, particularly when seeking medical assistance.

The entire team at this practice is wonderful and provides excellent support. The healthcare professionals are particularly skilled and helpful, making for a truly outstanding experience overall.

Had a problem with an elderly family member, called early in the morning and received an appointment the same day. The staff were welcoming and the premises were well-maintained. The clinician I saw..

I have been attending this surgery since childhood. My family, including my spouse and children, are now also registered here. Throughout my time as a patient, the practice has consistently..

I cannot thank the practice enough. Received a call advising that hospital admission would not be pursued, and that we should visit the care home immediately. This decision allowed all of the family..

Excellent medical professionals and satisfactory care experience.

I have been attending this surgery for two decades and feel that the standard of care has declined considerably. Issues are not being resolved promptly, and I have experienced lengthy delays of two..

This practice has deteriorated significantly. I have been attending for a considerable time but am now considering transferring elsewhere. Although I'm uncertain whether other surgeries offer..