Meadowfield Surgery Dr Murrary & Partners
Emma F. 7 years ago • From Google
Bad
Reception staff lack patience with vulnerable patients
1 star because there isn't a 0. All the clinical staff are absolutely brilliant. The problem is the reception team. I have witnessed and encountered many problems with them over an extended period. I observed a receptionist who appeared very rude and spoke loudly to an older patient. She seemed to lack patience with him, and the interaction was unpleasant to witness. Every time I've called for an appointment, the reception attitude has been disappointing. As for a recent visit, my partner attended with our very unwell young infant and was told to sit and wait. They waited considerably longer than seemed reasonable. Young children and infants should be prioritised as a matter of course. When attending appointments, it's always the same people being seen, which suggests the booking system could be improved. Allowing a very young infant to wait for such an extended period seems entirely inappropriate.
The team demonstrated courtesy and warmth throughout my visit.
Meadowfield Surgery Dr Murrary & Partners
karen W.
Always welcoming and supportive, I find it difficult to comprehend unfavourable feedback. The clinical team here are among the finest I've encountered.
Meadowfield Surgery Dr Murrary & Partners
Archie j.
Absolutely terrible experience at this practice in Durham!!! It would be receiving 0 stars if that were possible. I could detail numerous issues but frankly don't have the time to list them all.
Meadowfield Surgery Dr Murrary & Partners
Gary C.
The waiting time was disappointing, with a significant delay beyond the scheduled appointment slot. Despite being informed that I would be seen next, the wait extended considerably longer than..
Meadowfield Surgery Dr Murrary & Partners
Gary A.
Outstanding care for managing chronic conditions
Meadowfield Surgery Dr Murrary & Partners
Adam A.
I consistently manage to secure appointments and the practice effectively addresses my healthcare requirements. I've found the clinical team to be excellent throughout my time as a patient. I would..
Meadowfield Surgery Dr Murrary & Partners
Ian H.
Attempting to reach the practice by telephone proves to be an ongoing frustration, as the line appears to be perpetually busy.
Meadowfield Surgery Dr Murrary & Partners
chloe t.
I initially had a positive impression of this surgery, however my experience has not matched that expectation. During my pregnancy, I have required multiple prescription renewals. I attended an..
Meadowfield Surgery Dr Murrary & Partners
Lenuka K.
I attempted to schedule an appointment by calling the practice. During my previous visit, I was advised to arrange an appointment within the following week. When I called at what I believed was an..
Meadowfield Surgery Dr Murrary & Partners
Kevin C.
Consistently supportive and accommodating.
Meadowfield Surgery Dr Murrary & Partners
kazzyd63 n.
Wonderful practice. The team members are welcoming and easy to talk to, even during their most hectic periods. X
Meadowfield Surgery Dr Murrary & Partners
Elena M.
It is extremely difficult to obtain an appointment at this practice. The telephone triage system appears to be inadequate - I waited an extended period on hold only to have the call disconnect..
Meadowfield Surgery Dr Murrary & Partners
Cookie C.
Wonderful experience for everyone in our household!
Meadowfield Surgery Dr Murrary & Partners
Alexandriaaa A.
My experience at this practice has been inconsistent. In 2018, I attended an appointment where I described my symptoms. The clinician's response felt dismissive and unhelpful—I was given a diagnosis..
Meadowfield Surgery Dr Murrary & Partners
Robert T.
An otherwise good GP practice that has been negatively affected by funding constraints and systemic pressures beyond the practice's control.
Meadowfield Surgery Dr Murrary & Partners
bảo b.
I attempted to contact the practice this morning starting at 8AM, but encountered a continuously engaged telephone line. After approximately 20 minutes of attempting to reach someone, I was placed..
Meadowfield Surgery Dr Murrary & Partners
David S.
I attended my appointment for the second occasion and encountered a refusal of service related to my assistance dog. As a healthcare professional, I would expect better understanding of the legal..
Meadowfield Surgery Dr Murrary & Partners
Debra M.
The reception team and nursing staff are both excellent and provide good service.
Meadowfield Surgery Dr Murrary & Partners
Adrian S.
I sustained a significant knee injury and was advised to attend the emergency department, where my condition was confirmed. I required a private referral form to proceed with private insurance..
Meadowfield Surgery Dr Murrary & Partners
Jack H.
If this represents the direction of healthcare provision, there are legitimate concerns to consider. A considerable wait of six weeks was needed to secure an appointment regarding skin concerns and..
Meadowfield Surgery Dr Murrary & Partners
david p.