EF

Emma F. 7 years ago • From Google

Rating

Bad

Reception staff lack patience with vulnerable patients

1 star because there isn't a 0. All the clinical staff are absolutely brilliant. The problem is the reception team. I have witnessed and encountered many problems with them over an extended period. I observed a receptionist who appeared very rude and spoke loudly to an older patient. She seemed to lack patience with him, and the interaction was unpleasant to witness. Every time I've called for an appointment, the reception attitude has been disappointing. As for a recent visit, my partner attended with our very unwell young infant and was told to sit and wait. They waited considerably longer than seemed reasonable. Young children and infants should be prioritised as a matter of course. When attending appointments, it's always the same people being seen, which suggests the booking system could be improved. Allowing a very young infant to wait for such an extended period seems entirely inappropriate.

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