Morecambe Surgery
MS
Mariana S. 3 years ago • From Google
Bad
The staff demonstrated unprofessional conduct, with inaccuracies appearing in recorded details that were never rectified. One team member consistently required assistance from colleagues to complete routine tasks required by patients. During my maternity period, the experience was stressful and problematic. I received an important certificate with missing elements including no stamp, incorrect date, and no signature from the clinician. Due to the staff member's lack of experience and limited knowledge in this area, I subsequently failed a security check and did not receive the expected financial support for five months after my baby was born, leaving me without other income as a new mother. I attended the practice in person to request a corrected certificate with accurate information. After repeatedly asking me to wait over seven days because clinicians were busy, the staff continued providing incorrect details. I had to personally explain and guide them on what the correct information should be. I believe such administrative errors should not require waiting longer than 48 hours to resolve. My partner attended an appointment regarding a nail condition. The staff did not provide appropriate cleaning or treatment, only issuing an antibiotic that proved ineffective. We subsequently attended a private clinic where the issue was properly resolved through appropriate clinical intervention. I cannot recommend this practice.
M M.