Church Avenue Medical Group
MD
Miss D. 2 years ago • From Google
Bad
I initially contacted the practice after discovering a concerning physical symptom and was advised by a healthcare professional to seek medical attention. When I called to book an appointment, the receptionist offered a slot three weeks away. I explained that I needed to be seen sooner, and was told to ring back the following morning. The response felt dismissive. I attended at 8am two days later and was seen promptly, which was appreciated. The clinician examined me thoroughly and suggested the issue was likely non-serious in nature, though recommended a course of antibiotics for seven days with instructions to return if the symptom persisted. I returned at 8am as advised. After explaining my situation again and requesting to see the same clinician, I was informed she would not be available until 10.30am. I asked if a female clinician was available instead, but was told only a male clinician was on duty that morning. I was further advised that this clinician was managing his own patient list and might be called away to emergencies, so could not be seen immediately. Feeling pressured, I had to discuss my medical concern with the receptionist while other patients were present. When I questioned why I had been told to return if the clinician wasn't available until later, given my work commitments, the receptionist began listing appointment slots that had apparently just become unavailable, making me feel rushed and as though I was inconveniencing the staff. I left the practice feeling frustrated and unheard. I work within the NHS myself and regularly encounter people with problems I cannot resolve. I always try to respond with understanding and empathy. I believe healthcare staff should demonstrate these qualities, or perhaps reconsider whether the role is suitable for them.
Margaret m.