EB

Ella B. 5 years ago • From Google

Rating

Bad

Reception staff laughed at my wrong number call

I accidentally contacted this practice when I had intended to reach a different clinic. When I realised my mistake, the receptionist's response included what felt like dismissive laughter delivered in a condescending tone. I found this approach unhelpful when I was simply seeking guidance on where to direct my enquiry. Working in healthcare myself, I would hope that callers seeking assistance from a medical practice would be treated with greater courtesy and respect.

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