JB

Jemma B. 5 years ago • From Google

Rating

Poor

Reception staff let down the good doctors

The reception team is courteous, yet undeniably the least competent and prepared compared to other medical practices I've encountered. They seem poorly informed about basic administrative procedures, struggling with standard documents like MAT B1 forms, and appear clueless about vaccination scheduling and booking processes for routine immunizations like the Whooping Cough vaccine. It's frustrating that patients' initial interaction is with such ill-equipped front-line staff. It's particularly disappointing because the surgery actually has some exceptional doctors - one in particular who stands out as possibly the most outstanding physician I've ever seen. Unfortunately, the reception staff's inadequacies significantly undermine the overall quality of the practice.

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