DS

Deepti S. 11 months ago • From Google

Rating

Great

Reception staff made all the difference this time

October 2025 - I've updated my rating from 1 star to 4 stars, primarily due to the exceptional support from the reception team and nursing staff. Both were outstanding! The reception team has consistently demonstrated kindness and helpfulness whenever I've needed to contact the practice. I've previously found blood tests challenging with different staff members, but the nursing team provided a professional, efficient, and comfortable experience during my recent appointment. I now feel confident requesting this team for any future blood work. 2024 - I experienced significant difficulty obtaining an appointment, and the reception staff displayed a notably unwelcoming demeanor. I'm uncertain about the reasons behind this approach.

Dr Khuroo's Practice

10 months ago

Sorry to hear of your disappointment with our service, we endeavour to take any concerns seriously so will urge you to get in touch with me to discuss. Practice Manager Oct25 Thank you so much Deepti for updating your rating and sharing such a thoughtful review! We're absolutely delighted to hear how Aaron and Nurse Heather made such a positive impact on your experience. If you ever need anything in future, don’t hesitate to ask for them again. We’re here to make every visit as smooth and supportive as possible! Kind Regards Practice Manager

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