Estuary Group Practice
PJ
Paula J. 2 years ago • From Google
Bad
What an unwelcoming and disheartening experience with the reception team. Attempting to book an appointment proves challenging—if you try through the online system by mid-morning, slots are already gone. When discussing scheduling difficulties with reception staff, they respond dismissively about prioritising healthcare, yet the practice seems unable to accommodate its own patient population despite knowing how many people they serve. I previously attended a different surgery for many years before relocating, and while the clinical care itself has been satisfactory when you do manage to see a clinician, the process of actually obtaining an appointment is nearly impossible and creates a thoroughly demoralising experience that makes you question whether it's worth the effort. The whole interaction feels unnecessarily difficult, confrontational and unhelpful, which is particularly frustrating when you're unwell and need support. I've actually allowed my health concerns to worsen rather than endure the ordeal of attempting to secure an appointment. Additional frustrations include administrative errors with records, difficulty locating prescriptions, and a general sense of being treated as though you're imposing on the practice. I cannot recommend this surgery based on the reception and administrative experience, as navigating the system requires considerable patience and resilience.
Spencer S.