SG

Stephanie G. 3 years ago • From Google

Rating

Bad

Reception staff made booking appointments difficult

We have had such a disappointing experience with this GP practice. There are several concerns to raise. Getting through to speak with a clinician has proven difficult, booking an appointment is challenging, and we found the reception team to be unhelpful and unwelcoming. As someone working outside the NHS and social care sector, I found the overall process at this practice to be quite frustrating and inaccessible. When I submitted a request for my records, I felt that the documentation did not accurately represent what actually took place, which conflicts with our own notes of events. It is particularly disheartening when you expect to be able to rely on and trust the professionals at your healthcare provider.

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