DE

Distorted E. 2 years ago • From Google

Rating

Bad

Reception staff made booking appointments difficult

The reception staff member displayed a dismissive and unhelpful manner during interactions. Their approach seemed inconsistent with professional standards, and it appears this behaviour has persisted without apparent intervention or feedback. The overall service experience felt lacking in compassion during a time when support was needed. Accessing appointments has proven difficult, with in-person consultations appearing to be unavailable at this practice. The general impression is that the organisation prioritises administrative tasks over patient care, and clinical staff availability seems limited. The combination of these factors creates a sense that the practice is not functioning effectively. The overall experience at this medical centre has been unsatisfactory, with concerns about the professionalism and commitment demonstrated by staff across multiple areas of the service.

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