Church Lane Medical Centre

Had a telephone consultation this morning with a clinician who demonstrated good listening skills, was patient, understanding and informative.

Excellent practice where my family consistently receives attentive care. The team has been particularly responsive during urgent situations. Highly satisfied with the quality of service provided by..

I have visited this practice on numerous occasions and have been satisfied with the services offered. However, I have concerns about the manner in which the reception staff interact with patients...

Attempted to obtain a medical form for a recreational activity. The clinician declined to complete it, citing insufficient expertise in that particular area. However, the form only requested..

Excellent practice with a caring and supportive team, particularly during a recent period of significant health challenges.

The surgery became available at 8am. I managed to reach reception at 8.10am. Unfortunately, there were no available appointments remaining for my mother. This seemed quite surprising given the early..

Excellent group of healthcare professionals, and I have been a patient at this medical practice throughout my entire life.

I've been with this practice for many years and have consistently had a positive experience 🙂

I have to say this medical practice is excellent overall. However, when I called today to request a repeat medication refill, the receptionist I spoke with was rather unhelpful. When I rang back at..

Recently received a diagnosis and couldn't have asked for better assistance throughout the process. The uncertainty and worry I initially felt have been significantly reduced thanks to the..

I have been a patient at this practice for a considerable amount of time. This morning I attempted to contact the surgery by telephone but was unable to get through after spending over an hour..

The clinical staff are excellent, however the experience with reception staff is quite different. They come across as unhelpful and discourteous.

No problems experienced, aside from the occasional wait to be seen by clinical staff members.

Would like to comment on the receptionist, a lovely kind and helpful person who always has a smile and nothing is too much trouble. They always go above and beyond to help, nothing is too much..

I am extremely disappointed with my recent experience, though I must acknowledge that the clinical staff at this practice work incredibly hard and provide excellent care. However, I have serious..

Attempting to secure an in-person appointment proved very difficult despite explaining that I had been advised by a clinician to arrange one for today. Since this instruction was not recorded in the..

A heartfelt thank you to the wonderful team and all of the dedicated work that you do.

After waiting twenty minutes in a telephone queue, I was informed that no appointments were available. When asked if I required emergency treatment and what my concern was, I felt frustrated that my..

Things have been challenging recently, but there has been a positive turnaround. On a personal level, I have always been treated well here - though the last several months were disappointing...

Called the practice to arrange an appointment and found the receptionist's manner to be quite unwelcoming.