Little Horton Lane Medical Centre
AK
Ana K. 3 years ago • From Google
Bad
If I could give this surgery a lower rating, I would, primarily because of concerns about the reception team's approach. I found the telephone interactions to be unhelpful, and it appeared that staff were making judgements about whether appointments were necessary rather than simply facilitating access. Of the several reception staff members I've interacted with recently, most displayed what I perceived as dismissive attitudes and a lack of warmth. The clinical staff themselves have been reasonably approachable. However, obtaining an appointment has proven quite difficult, as the reception team seemed reluctant to assist with scheduling. I found it surprising that individuals with such limited interpersonal skills and professionalism appear to be working in a healthcare setting where these qualities are particularly important.
Cristiano R.