North Park Health Centre
RC
Rebecca C. 6 years ago • From Google
Poor
This practice used to maintain good standards, but the quality appears to have declined following the recent renovation work. The reception team can come across as unwelcoming, particularly one member of staff who I found especially unhelpful. When I contacted the practice a couple of weeks ago to request an appointment for my child who was unwell, the receptionist interrupted before I could fully explain the situation and initially stated no appointments were available. Only after I persisted did they offer a late slot. More recently, my partner attempted to book an appointment and experienced significant difficulties getting through to the practice. After a lengthy hold time, the call was disconnected. When he rang back, he was informed there were no available appointments and felt the staff member was dismissive. He had to make multiple attempts to reach someone at the practice. Overall, my experience of this practice has become quite disappointing.
tony b.