ZD

Zuzanna D. one year ago • From Google

Rating

Average

Reception staff made booking difficult and frustrating

Excellent clinical care, but the administrative and telephone support services fell short of expectations.

Begg Practice St. John's Hill Surgery

one year ago

Hello, Zuzanna, Thank you for your feedback. We appreciate you taking the time to share your experience with us. We’re glad to hear that you think highly of our GPs, but we’re truly sorry to learn that the service at the reception desk and over the phone did not meet your expectations. Your concerns are important, and we understand that good communication and service at the reception are vital in providing a positive experience for our patients. I would like to encourage you to reach out directly to our practice at [email protected] so we can address your concerns and work on improving our service. Thank you again for bringing this to our attention. We hope to resolve any issues you're facing and improve your experience with us. Best regards, Begg Practice Team

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