The Wells Medical Practice

Arrived slightly behind schedule for my appointment. The reception staff were prompt and efficient in processing my check-in. I was called through in just a few minutes. I really appreciate the..

I don't typically leave reviews, but I felt it necessary to share my experience following multiple interactions with the front desk team. Unfortunately, these encounters left me with the impression..

I called reception today and had a distressing experience with the staff member who answered. They responded in an aggressive manner when I inquired about missed calls from the surgery. I was told..

Avoid at all costs...The triage and booking system is problematic and you should be cautious about the information you enter into it. It should function as a straightforward booking system rather..

I'm puzzled by the negative feedback I've seen online about this practice. Having lived in the area for approximately eighteen months, I can confidently say that my experience has been excellent. As..

I have been a patient at this practice and its predecessor organisations for more than two decades, and have consistently experienced responsive, helpful, efficient, supportive, communicative and..

This is an excellent practice where the clinical and administrative staff are genuinely supportive and helpful.

An absolutely wonderful practice, from the moment you arrive at reception through to your consultation. The entire team demonstrates genuine care and concern for their patients' wellbeing.

Waited an excessive amount of time on the telephone today. It appears additional staffing resources would be beneficial.

It took multiple requests, several phone calls and persistent follow-up to secure an appointment. Once seen, I felt my concerns were not taken seriously due to my medical history. The practice..

The nursing staff member who took my blood samples was absolutely wonderful!! Very welcoming and kind natured professional. I experience frequent fainting episodes as veins can only be located in..

I believe this practice is exceptional. The recent appointment booking system works really well and the front desk staff have consistently been courteous and supportive. I find some of the other..

I recently became a patient at this medical centre and I must commend how efficient, professional, supportive, and friendly the entire team is. The service has been excellent and I would highly..

The reception team is frequently unavailable, requiring lengthy waits of at least half an hour before someone responds. When contact is eventually made, the interactions tend to lack warmth and..

One star is actually quite generous. The service has been consistently disappointing - it's nearly impossible to reach them by telephone. I've waited on hold for extended periods, which seems..

I have generally found my visits to the clinic satisfactory, however the online booking system presents significant challenges. The platform requires completion of numerous forms that often feel..

Excellent clinical team and very helpful support staff.

I recently relocated to the area and I'm very pleased with my new GP practice at Abbey Court. The reception team are courteous, welcoming and easy to speak with. I would suggest this surgery to..

I must acknowledge the positive changes that have taken place. The reception team has shown considerable improvement over recent months. I have experienced no significant difficulties when..

Extremely organised and supportive