Marden Medical Practice

This practice has undergone a significant change in a short timeframe, moving away from its previously welcoming and professional approach towards becoming less helpful and responsive. The reception..

I had difficulty locating my appointment and was asked multiple times in a busy waiting area to disclose the reason for my visit. When I expressed a preference not to share this information, I was..

I have only needed to contact the practice on a few occasions, but every time they have been prompt, efficient and welcoming. Recently, after experiencing a respiratory infection, I called and was..

How can I arrange an in-person appointment with a GP when the app no longer allows me to book one? I'm experiencing significant discomfort in my hands, and a telephone consultation wouldn't be..

Exceptional healthcare professionals. All team members demonstrate genuine care, from those at reception through to clinical staff, working collaboratively to support patients throughout their care.

The reason for my three-star rating is primarily due to the reception staff. I found their manner to be quite abrupt and unhelpful. When I approached them with a query, I was told they couldn't..

It can be somewhat challenging to reach the reception desk as the phone lines tend to be quite busy, however on each occasion I have managed to get through, I have been able to secure an appointment..

Interpersonal skills, empathy, and discretion are fundamental requirements for those employed in healthcare settings. Unfortunately, I must express that this practice and its team appear to fall..

The clinical staff displayed an unhelpful attitude with poor communication skills. There was a lack of attentiveness to patient concerns and a noticeable absence of compassion during interactions...

I have been with this practice for approximately eight years. Initially, the experience was excellent, and this standard was maintained until relatively recently. However, obtaining an appointment..

I've never experienced any difficulty booking an appointment for my child. The team at reception and the medical professionals have always been pleasant and helpful. I hope the practice maintains..

Excellent team. I have been a patient for over two years and consistently find them to be very supportive. The adjacent pharmacy is particularly convenient. The location offers good parking..

I consider this to be an excellent medical practice.

I found the service at this practice to be deeply disappointing. I am very frustrated with my experience here. I have made two requests for a repeat prescription, and on both occasions I was told..

We are not registered with this medical practice, but after completing an online form through the NHS website they were able to see my child on a Saturday. The clinician was pleasant and provided..

I would like to thank all the medical staff for their kind attention and support I received. I particularly appreciated the help provided during a challenging period in my life. I am very grateful..

This practice struggles with organisational efficiency and I have experienced concerns regarding information handling. There have been recurring issues with prescription processing, and while not..

Excellent service and clinical care provided. However, I had a disappointing interaction with a member of the reception team who was quite curt and dismissive. I would appreciate the opportunity to..

The reception team's manner has become increasingly curt and dismissive in recent visits. A group of patients who had been instructed to arrive at 8.30 were spoken to harshly in front of others,..

This practice was once excellent, but standards appear to have declined recently. I experienced frustration with reception staff who seemed disengaged and unhelpful. I was told by a clinician that I..