Heeley Green Surgery

I struggled to secure a same-day appointment, and the booking system feels unwieldy and doesn't offer much improvement over the traditional early morning phone queue. I was offered a Saturday slot..

I spent three days attempting to secure an appointment for my son who has mental health needs. I was informed that a clinician would contact me, but this did not happen. I was subsequently directed..

I'm disappointed to share this feedback because I've previously had positive experiences at this practice, but recently I've been struggling with significant pain and feel unsupported. When I called..

The receptionist's manner made me feel undervalued, and securing an appointment proved challenging. I spent three days attempting to book a slot that would suit my afternoon work schedule, but..

I've never experienced any issues at this practice. The clinical staff, nursing team, midwifery services, and reception team are all wonderful. 5 Stars 🌟 Some of the feedback I've read is quite..

I've been attending appointments fairly frequently recently for a persistent concern, and every clinician I've encountered has been exceptionally attentive and caring. They've taken time to hear..

I relocated from my previous practice a few months ago due to dissatisfaction with the service quality and its regulatory status. Since joining this practice, I have not encountered any negative..

Generally this is a good medical practice, though it does have some notable shortcomings. The majority of the reception team are pleasant and helpful.

The service fell short of expectations. I attempted to secure an appointment over several days, calling at the designated time each morning. On each occasion, I waited on hold for an extended period..

I would rate this experience far below one star if that were possible. While I recognise there have been significant pressures on services recently, I feel that in-person consultations should now be..

My time at this practice has been disappointing over an extended period. The clinical team appears to consist largely of temporary staff, and despite being a long-standing patient, I have not been..

I have been a patient at this practice for approximately five years and have consistently found the reception team to be helpful, friendly and considerate, whether communicating by phone or..

I have found this practice to be deeply disappointing and am considering looking elsewhere, though I understand other surgeries may have similar issues. The mental health support available has not..

Last autumn I was unable to secure an appointment despite being unwell, so I visited the pharmacy instead and obtained medication there. I haven't had a consultation with a doctor for more than a..

The reception team are welcoming, the clinical staff are competent, and I have no concerns whatsoever. I'm completely happy with the service received 👍🏻 Thank you all for your professional approach.

I have experienced significant delays in obtaining appointments, having waited several weeks on multiple occasions. When I did manage to secure a slot, it required an early morning visit that did..

The service provided was satisfactory, with reasonable waiting periods.

I have consistently been able to secure appointments when required for myself and my family, or the practice has contacted me as requested. The entire team has been courteous and professional, with..

Consistently supportive during challenging periods

I experienced a lengthy wait of over 19 minutes during an afternoon call without receiving a response. Despite being indicated as first in the queue, this didn't seem to reflect the actual..