Burnt Ash Surgery

I consistently have a positive experience at this practice. The reception team are courteous and accommodating, doing their best to help whenever needed. The clinical staff are wonderful and provide..

The team demonstrated a warm and welcoming approach throughout my visit.

It can be difficult to reach someone by telephone. Upon arrival, the staff seemed reluctant to engage. The phones appear to go unanswered frequently, with multiple team members present but not..

I have always found the staff to be very helpful whenever I have visited in person, and booking appointments has been straightforward. I have not needed to use the telephone booking system as I am..

It is frustrating to attempt to schedule an appointment, as the process involves spending considerable time on the phone only to be informed that no slots are currently available, requiring you to..

Having recently returned to this practice, I must express my appreciation for the exceptional support provided by the front desk staff. I am genuinely delighted and thankful for their assistance...

I experienced significant concerns during my time at the Burnt Ash Surgery on Handen Road. The reception staff I interacted with came across as unhelpful and dismissive, which appeared to reflect a..

The staff have consistently demonstrated kindness and understanding. They provided valuable support during a difficult period this year. However, I recently called to arrange an appointment for my..

Had an amazing experience. The nursing staff member I encountered was particularly pleasant and kind. I'm very grateful for their care.

I have delayed writing this review, but I have reached a point of considerable frustration with this medical practice. My son has autism and finds it difficult to remain seated for extended periods...

The telephone service could be improved.

I had a very disappointing experience when contacting the practice to arrange an appointment. The staff member I spoke with came across as dismissive and unhelpful. When I requested that information..

It is extremely difficult to reach anyone by telephone at this practice. Regardless of when you attempt to call, the lines appear to be constantly occupied and connection is rarely achieved. The..

I wanted to share a positive review based on my consistently good experience at this surgery. Over the past several years, I've attended regular appointments every few months, and the clinical staff..

I recently had occasion to contact the reception team on two separate occasions with some general enquiries on behalf of an elderly acquaintance. The staff member I spoke with demonstrated a..

Attempted to call during early morning hours on multiple occasions within a short timeframe to arrange an appointment. Initially received a message indicating the practice was closed for a bank..

An extremely disappointing experience… I requested a call back but did not receive one. Then I waited a considerable amount of time to progress only a few places in the queue. When I visited the..

This is one of the best medical practices I have attended in England. The clinical staff genuinely listen and engage in discussions about your concerns. There is a very calm and caring atmosphere..

One of the finest GP practices around, consistently very supportive and accommodating. We're able to access same-day appointments for our children with excellent care provided. We really appreciate..

I attended the practice during evening hours and found the reception area quiet with no one immediately visible to assist. After locating someone behind the desk, I approached to ask about my query...