Raj Medical Centre
Travellin' D. 4 months ago • From Google
Bad
Reception staff made booking unnecessarily difficult
I have to say this is the most disappointing GP surgery I've experienced. The issues span across the entire practice. The reception staff have been particularly problematic. I'll give you an example from when I brought my young child in for an appointment that required them to leave school: Staff member: "you'll need to rebook", Me: "could I rebook for next week?" Staff member: "no, next week includes a bank holiday". Me: "the whole week?", Staff member: "well, not entirely - I can fit you in on Tuesday" Me: "that works for me then". Staff member: "the only slot available is 11am", Me: "that won't work as my child would miss school again - do you have anything later?" Staff member: "fine, 4.30pm then." It's hard to understand their logic. They seem indifferent to the inconvenience caused. The staff come across as dismissive and curt. They've also relocated behind a partition, requiring patients to use a self-service check-in system. If you need to speak with someone directly, it feels like an imposition. On another visit, I used the machine but wasn't seen for 40 minutes - when I finally asked a staff member to come out, they hadn't even registered my arrival. The prescription process has also been frustrating. A clinician indicated a prescription would be ready within 30 minutes. I went to the connected pharmacy, but they confirmed nothing had been sent. I returned home and called back - the receptionist said another 30 minutes. An hour later, it still hadn't arrived. This has happened repeatedly, not just today. This has been a really poor experience overall.
I have been a patient at this practice for many years and remain very pleased with the standard of service and care I receive. I have not experienced any issues during my time here.
Raj Medical Centre
Sam S.
Unhelpful and dismissive, unable to resolve issues correctly, disappointing experience overall, would not recommend.
Raj Medical Centre
Lesley W.
Had a blood test and experienced significant discomfort during the procedure. The phlebotomist attempted to draw blood from one arm, then switched to the other, but both sites became badly bruised..
Raj Medical Centre
Simon T.
The appointment systems used by GP surgeries nowadays tend to attract valid concerns. I attended for a physiotherapy appointment but hoped to have a quick word about my pain management, only to be..
Raj Medical Centre
Dan D.
The reception staff at this practice have been unhelpful and unprofessional. My partner experienced delays in receiving necessary medication that lasted several days, and promised callbacks were not..
Raj Medical Centre
jack r.
Disappointing experience at this practice, with concerns that issues tend to be quickly dismissed without proper consideration. Obtaining an appointment at times of need has proven to be quite..
Raj Medical Centre
Thomas W.
The connected pharmacy has been problematic. Prescription errors seem to occur frequently, and it would be surprising if everything went smoothly. Even when medications are available and staff are..
Raj Medical Centre
Muhammad A.
It is considerably more difficult to secure an appointment at this practice than one might expect for a healthcare facility.
Raj Medical Centre
Darci j.
I'm not surprised by the low ratings here. While most of the staff members have been pleasant, I've had a disappointing experience overall. I feel I haven't received the level of care and support I..
Raj Medical Centre
Lucy F.
I'm surprised by all of the negative comments as I personally find this practice brilliant. I moved from another practice and couldn't be happier. Everyone that I've dealt with so far has been super..
Raj Medical Centre
Zoe J.
Have consistently found the service to be supportive.
Raj Medical Centre
paul M.
It's extremely difficult to reach the practice by phone. When calling after a certain time, I was informed that staff had already left for the day. The practice management team appeared to be..
Raj Medical Centre
Ashley B.
The patient service experience was disappointing. I waited a considerable time on hold before the call was disconnected. The appointment assessment process seemed ineffective. This practice did not..
Raj Medical Centre
Kylie T.
I have been a patient at this practice for many years and have recently experienced what felt like disrespectful treatment from staff members. I was concerned about being unable to continue with a..
Raj Medical Centre
Sophie S.
I've been a patient at this practice for quite some time and only recently needed to engage with their services more regularly due to a significant health matter - and I have nothing but praise for..
Raj Medical Centre
Awesome l.
The administrative team seemed unhelpful and difficult to engage with. It was challenging to access appointments with clinicians as other healthcare professionals appeared to have significant..
Raj Medical Centre
francis s.
The team members are excellent, however accessing a doctor proves to be extremely challenging. The practice appears to be understaffed, and there are concerns about the telephone communication..
Raj Medical Centre
Valerie T.
The team here demonstrates excellent responsiveness when answering calls and provides very helpful, professional service.
Raj Medical Centre
Sharanjit K.
The staff member was quite dismissive and did not seem to pay attention to what I was attempting to communicate. I was simply trying to obtain medication for my child, but the interaction felt..
Raj Medical Centre
Hoang B.
Unsatisfactory experience overall.
Raj Medical Centre
Paul T.