TD

Travellin' D. 4 months ago • From Google

Rating

Bad

Reception staff made booking unnecessarily difficult

I have to say this is the most disappointing GP surgery I've experienced. The issues span across the entire practice. The reception staff have been particularly problematic. I'll give you an example from when I brought my young child in for an appointment that required them to leave school: Staff member: "you'll need to rebook", Me: "could I rebook for next week?" Staff member: "no, next week includes a bank holiday". Me: "the whole week?", Staff member: "well, not entirely - I can fit you in on Tuesday" Me: "that works for me then". Staff member: "the only slot available is 11am", Me: "that won't work as my child would miss school again - do you have anything later?" Staff member: "fine, 4.30pm then." It's hard to understand their logic. They seem indifferent to the inconvenience caused. The staff come across as dismissive and curt. They've also relocated behind a partition, requiring patients to use a self-service check-in system. If you need to speak with someone directly, it feels like an imposition. On another visit, I used the machine but wasn't seen for 40 minutes - when I finally asked a staff member to come out, they hadn't even registered my arrival. The prescription process has also been frustrating. A clinician indicated a prescription would be ready within 30 minutes. I went to the connected pharmacy, but they confirmed nothing had been sent. I returned home and called back - the receptionist said another 30 minutes. An hour later, it still hadn't arrived. This has happened repeatedly, not just today. This has been a really poor experience overall.

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