MF

M F. 3 years ago • From Google

Rating

Bad

Reception staff made calling the surgery dreadful

My family and I made the difficult decision to leave this practice after being registered for a considerable length of time, during which we had generally experienced a welcoming and attentive service. However, our experience deteriorated significantly due to interactions with a member of the reception team whose manner we found to be dismissive, patronising and lacking in professionalism across multiple occasions. These interactions left me feeling uncomfortable about contacting the surgery, which ultimately led us to seek care elsewhere. This particular experience was deeply disappointing given the positive history we had previously enjoyed with the practice.

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