BS

Bronte S. 6 months ago • From Google

Rating

Excellent

Reception staff made calling the surgery feel easy

I've had a consistently positive experience with this practice and every member of staff I've interacted with. I'd particularly like to commend the reception team for their work on the phones. They are regularly available, consistently courteous, patient, and genuinely supportive. Anyone familiar with the NHS will recognise that this level of service isn't always guaranteed, so it's deeply valued. Contacting the practice doesn't feel like something to avoid because you're treated with respect rather than as a burden. It genuinely makes a meaningful difference. I work within the NHS myself, so I'm acutely aware that recognition is often limited while criticism tends to be more vocal, which is why I felt compelled to share this feedback. Thank you.

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