Hill Brow Surgery Pms Practice

The automated telephone system and digital messaging service do not adequately meet patient needs.

I've recently relocated to a different area, and my experiences at my new GP practice are markedly different compared to my previous one. I had assumed that all GP surgeries were facing similar..

Attempted multiple times today to reach the practice to request a callback, but was unable to get through. The line was consistently busy and I was unable to speak with anyone. This was very..

Excellent care provided to vulnerable older patients. We were consistently updated throughout and had the chance to raise any concerns or queries. The approach was consistently considerate and..

Excellent experience throughout, with no issues encountered across any area of the practice.

*Update at bottom for 2023*. This has been the most disappointing medical practice I have attended. I cannot fault the clinical staff when I have managed to see them, as they have consistently..

The clinical staff are excellent when you manage to access them. However, after spending 2 hours today making numerous attempts to get through by phone, I was informed that all appointments were..

The telephone system is frustrating, with extensive waiting times to reach someone, followed by further delays when requesting a routine medication refill.

The online form system has made a significant improvement to the booking process. As others have mentioned, the telephone appointment system has limitations. Calls that extend beyond 90 minutes tend..

What a frustrating experience this surgery has been. Ordering medication seems to take an excessive amount of time, sometimes up to several days. There have been occasions when prescriptions haven't..

Attempted to secure an appointment and found the process extremely difficult. Was offered a remote consultation instead. Disappointed with how the practice has deteriorated.

I was hesitant about leaving feedback, but following a recent appointment to discuss my health concerns, I felt the clinician seemed dismissive of what I was experiencing. I have existing health..

Received excellent service, the wait before being seen was reasonably brief, and I was seen at the scheduled time. I was satisfied with the guidance provided regarding my concern. Currently awaiting..

This practice appears to have left a patient with a chronic condition without necessary medication due to difficulties reaching someone by telephone.

I had a really positive experience with the reception staff today. They were extremely courteous and helpful when addressing my enquiry, demonstrating genuine warmth and professionalism throughout..

The service has been disappointing recently. I have a very young infant and urgently need to speak with someone, but the phone lines are not connecting. I visited a few weeks prior myself and had to..

Not a poor medical practice. However, it is extremely difficult to make contact with them. You need to call during a very narrow window in the morning to have any chance of getting through. When you..

My family was registered at this practice and I found the service disappointing. I spent considerable time on hold trying to book an appointment for my child. It appears the practice may be..

One of the least satisfactory healthcare experiences I've had, with persistent difficulties getting through to the practice. When contact is eventually made, appointment availability tends to be..

Why must the reception staff be so curt? Being new to this practice, I wasn't entirely familiar with how things work. After spending considerably longer than expected waiting on the phone, I was met..