Wrekenton Medical Group

The reception team seemed to project an air of authority.

Performing admirably given the challenging situation

Attempted to arrange an appointment for a family member, but found the receptionist unhelpful and uninterested, with only distant future availability or alternative services offered. Very..

The team here, from those at the front desk through to the clinical staff, have been very approachable and welcoming. They have provided me with considerable support.

If I could give zero stars I would. I understand the NHS faces staffing challenges, but I found the manner of the staff to be quite discourteous. This will be my last visit to this practice, as I..

I was diagnosed with a long-term condition several years ago which has been progressively worsening. A medication I have been taking regularly for the same period was suddenly rejected from my..

I'm not a patient of the general practice but of the dental service. I had significant anxiety about dental visits for many years following a previous extraction where imaging hadn't been performed..

The medical staff are wonderful, however scheduling an appointment proves to be quite challenging.

It's a great practice when you can manage to secure an appointment.

It is quite challenging to obtain appointments on the same day. The practice requests that patients call from 8am onwards, however by the time a connection is made, there are typically no slots..

Overall a pleasant and well-run GP practice. That said, the administrative and management teams could be more proactive in resolving issues and ensuring patients receive proper care. They tend to..

The team here are wonderful, displaying professionalism and genuine friendliness.

I would like to extend my appreciation to the reception team member who assisted me when I called to schedule an appointment today. They demonstrated genuine kindness, consideration, and empathy..

Attempted to call the surgery to speak with a doctor, but the phone line was not connecting properly and kept disconnecting.

If I could leave a 6 star review for this service I would. Although I have been a patient here for over two decades, I have not had to use it frequently because of my fortunate, good health. On my..

On one occasion, I wasn't informed that my appointment had been cancelled, and on another occasion I only found out at the very last moment. There were also 2 separate issues at the laboratory that..

Accessing GP services has become increasingly challenging. The practice tends to redirect patients either to pharmacy services or to alternative medical facilities located at considerable distances.

Absolutely fantastic practice. The team has made an exceptional effort to provide me with support and assistance.

If you appreciate excessive administrative processes, inflexible procedures and difficulty securing an appointment slot, this practice may suit your preferences.

The pharmacy team demonstrated efficiency and consistently provided helpful assistance with any questions. The medical practice's waiting area was well-maintained and spacious, with considerate..