Parklands Medical Practice

I experienced repeated disconnections when attempting to reach the practice by telephone, with calls being terminated before I could speak with anyone. This occurred multiple times during my..

This practice has been extremely difficult to access for appointments throughout my time as a patient. Despite being registered for over a decade, I consistently struggle to secure a consultation..

I had a very frustrating experience with the service today. When I called early this morning, I was informed after a considerable wait that I would receive a callback from a clinician at some point..

The reception staff could be more welcoming and attentive to patient needs.

I have experienced rudeness from certain members of the reception team. On occasions, I have observed reception staff appearing distracted by personal phone use rather than attending to incoming..

I attended an appointment two weeks prior to address an ear concern, with the understanding that I would receive clearance for a subsequent procedure at another facility. Upon arrival, I discovered..

This practice has not met my expectations. I have found the level of support from most team members to be disappointing, and the assistance provided has been limited. I wish I had chosen a different..

I have been attending this practice for over three decades, however the quality of care has noticeably declined in recent years and now falls short of what I would consider satisfactory. There have..

I have consistently had positive experiences with the team at this surgery. Even when I have been difficult, they have remained excellent and accommodating, always willing to help. I believe they..

There are consistently no available appointment slots.

I spent 25 minutes attempting to reach the practice by telephone. My position in the queue progressed from sixth to first, yet the line continued to ring without answer. I eventually drove to the..

The staff members were unhelpful and difficult to interact with. Securing an appointment has become increasingly challenging, and the overall experience has deteriorated significantly in recent..

The majority of the clinical staff I have encountered have been excellent. Unfortunately, the front desk team appears to underperform in comparison. While I recognise it is a demanding role,..

The staff here are exceptionally helpful and approachable. This is the best practice I've attended across several surgeries throughout my life, particularly given my previous experiences and..

The clinician at this practice is a real asset to the team. They take the time to genuinely listen and you never feel hurried through your appointment. I recognise that healthcare professionals have..

The practice appeared dismissive of patient concerns and suggested exploring alternative care options rather than providing assistance. There seems to be a lack of engagement with NHS services,..

When attempting to contact the practice to inquire about medication availability, there can be considerable delays before someone answers the telephone.

The practice at the morning appointment time appeared disorganised, with staff unable to promptly locate the clinician, and subsequently provided inconsistent information throughout the visit. The..

I would suggest this practice to anyone relocating to the locality. The booking system, which can be accessed via the practice website and your personal computer, allows you to secure same-day..

Called in today with a couple of questions regarding travel and access to my medical records, and the receptionist was most helpful in assisting with my request for access to documentation, which..