Horton Park Medical Practice

The facility maintains a peaceful and well-organised atmosphere. It is maintained to a high standard of cleanliness and presents itself professionally, with a helpful and courteous team.

Lack of clarity regarding appointment arrangements and medication provision created confusion and inconvenience. Expected to collect a required item from the pharmacy prior to attendance, though no..

I would like to share 2 very positive experiences with the reception team. On both occasions, the staff member was polite, patient, empathetic and professional. This person went the extra mile to..

The staff members displayed behaviour that I found discourteous and lacking in professionalism. Obtaining an appointment at a time that suits your needs appears to be quite difficult. During..

I am extremely frustrated and upset. As someone managing a chronic condition requiring specific medication, I have spent the past two weeks attempting to obtain the correct prescription following my..

I have consistently received excellent care at this GP practice. The standard of attention and professionalism demonstrated by the clinical team is outstanding—they consistently dedicate time to..

Yes, getting through on the phones during peak hours can be frustrating, and the practice does get quite busy at times. However, I've been a patient here for less than a year, and I've had the..

After eight years of consistently positive experiences and no complaints, I was proud to recommend this practice to others. Several family members have since registered here, and we've all noticed a..

I am extremely satisfied with the care provided at my practice. A very content patient. The team members are wonderful.

I appreciate the assistance I received during my visit today. The healthcare professional who attended to me was very supportive and helpful, and I consistently feel at ease when receiving care at..

The reception team displayed unhelpful and dismissive behaviour during my visit. I found their manner to be unwelcoming and their responses lacked patience. The overall service provided at the front..

Absolutely brilliant healthcare professional here, I had a blood test and I have a phobia of needles. Anyway we were chatting while they performed the procedure and I DIDN'T FEEL IT! Seriously it..

The standard of communication at this practice has been consistently inadequate, and my recent visits have left me feeling very dissatisfied. I was assured on several occasions that a clinician..

The healthcare professional at this practice is outstanding and truly embodies the principles of compassion, integrity, and patient-centred care. After months of delays and feeling dismissed..

The reception team's organisation and communication could be significantly improved. During my attempts to arrange an appointment, I experienced being passed between different departments without..

I attempted to contact the surgery this morning, but the telephone lines remained busy for an extended period lasting over two hours.

Throughout my two decades as a patient at this practice, I have consistently had positive experiences. The appointment booking process has always been straightforward, and the reception staff have..

I felt the practice lacked empathy in my interactions. Appointment availability has been limited during my visits, and I was disappointed by the response when I reported a serious health concern—I..

The receptionist informed me that no appointments were available for today, despite my call being queued in the system. I found it confusing that the phone line remained open for incoming calls if..

I find the lack of accessible parking facilities frustrating, and I felt the staff could have been more welcoming during my visit.