Bowling Highfield Medical Practice

I believe the healthcare system may be moving towards privatisation… it's becoming increasingly difficult to access appointments with medical professionals, and emergency departments appear to be..

Patients often experience heightened anxiety when attempting to secure an appointment whilst managing existing health concerns, so a warm and reassuring demeanour from reception staff upon arrival..

My elderly father misplaced some important cardiac medication recently. It was a Friday afternoon when I contacted the surgery about this issue and I genuinely expected we would need to wait until..

I was prescribed a topical treatment, only to be informed later that same day that I needed a medical consultation. However, I was advised that appointments wouldn't be available for two to three..

The signage indicating rooms 6-11 upstairs appears incomplete, as room 12 is also located on that floor, which could be confusing for visitors. When I recently contacted the practice to arrange an..

I must commend the reception team for their courtesy and attentiveness whenever I have contacted the practice. While I regret not noting the name of the staff member who initially assisted me over..

I have only visited this surgery on a couple of occasions and would certainly recommend it to others. The level of care and compassion demonstrated by the clinical staff, combined with the warm and..

I would like to express my sincere gratitude to a member of the reception staff. This individual has consistently demonstrated exceptional helpfulness whenever I have contacted or visited the..

I found it frustrating to wait an extended period while on hold, only to be informed that the call could not be processed at that time and asked to ring back later.

Absolutely appalling experience. It is extremely difficult to reach the practice by telephone, yet when attending appointments in person, there appears to be insufficient staff availability.

The phone system involved a lengthy period of waiting before being informed that the call could not go through. After numerous attempts made over an extended period, a connection was eventually..

I don't usually write reviews or visit the doctor. I was feeling quite poorly and the reception staff made a real effort to ensure I could be seen on the same day. I'm very grateful for that.

This medical practice has significant issues with its appointment system, which operates on a limited basis with minimal availability slots. The organisation appears poorly managed, and important..

Extremely disappointing experience at this GP practice. The telephone system only offers automated messaging, and it proved impossible to reach a live person. I attempted to arrange an appointment..

I would rate this lower if possible. My partner attempted to reach the practice repeatedly yesterday morning between 8-9am but encountered only beeping sounds before the line disconnected. The same..

The practice opens at 8am, and I began calling at one minute before the opening time. By ten minutes past eight, I had made numerous unsuccessful attempts to reach someone without receiving any..

The reception staff were extremely helpful and efficient. My inquiry and documentation were processed promptly.

It has proven extremely difficult to make contact with the practice. Despite making numerous attempts to reach the surgery over several days, none of the calls have been successfully answered. When..

I attended an appointment following a recent health concern. The clinician I saw was very approachable and conducted a comprehensive consultation, providing me with helpful guidance and arranging an..

Dear Isaac, We are sorry to see your review. Please let us know your reasons for this or even better join our patient participation group (contact reception if interested) - we would love to have..