JM

Julie M. 4 years ago • From Google

Rating

Excellent

Reception staff made me feel genuinely welcome

I was fortunate to join this practice just over a year ago after needing to transfer from my previous surgery due to a change in my employment circumstances. Throughout my time here, I have consistently received outstanding care across all areas of the practice. The front desk team, telephone reception staff, and clinical support personnel have all been consistently pleasant and attentive. I recognise that high call volumes can present challenges, and staffing pressures exist, particularly given recent healthcare demands, yet I have only observed composed, professional, and approachable conduct from everyone I have encountered. I do not believe in making unfavourable comparisons between different practices, as each faces its own distinct pressures and challenges. However, one of the most positive aspects of my employment change was the opportunity to become a patient here. I am genuinely grateful for being welcomed to the practice, and my experience has been excellent from start to finish.

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