Grove Village Medical Centre
EE
Epicgamer_tz E. 2 years ago • From Google
Bad
If I could give this surgery a zero I would, I have been with this surgery since I was a child and it has changed in not a good way. Six months ago I took my children to be referred for assessment under the NHS Right To Choose pathway and I even took all information on how to do this with me. I also explained that my child was not sleeping, their anxiety had returned and they were self harming. A referral was made to a different service even though I specifically asked for an alternative pathway. I was made to feel as if I was an inconvenience and the self harming was brushed over. To cut a long story short, after multiple calls and emails a day I lodged a complaint with NHS England. They missed the deadline to respond. Eventually my complaint was upheld. My child has now received a diagnosis and I have had to get them an emergency appointment. Not a pleasant experience. The reception staff were extremely rude. It turns out the clinician was going on holiday so yet again nothing has been sorted out and although they have my child listed on the system with their diagnosis, they seem to have lost the highly confidential medical report that goes with that, which was emailed. This surgery has no idea on current practices or NHS procedures and rely on administrative staff to do referrals. You are constantly brushed off and made to feel like you are overreacting even when it concerns a young person. Four appointments and I have still had no help or referrals for my child's anxiety, sleep or mental health concerns. I don't know if these are all connected because I cannot get the initial help from the practice. I will be moving to a different GP surgery as soon as I possibly can.
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