Denton Turret Medical Centre
BX
Babrabob X. 6 years ago • From Google
Bad
The reception staff conduct themselves in an unprofessional manner, speaking condescendingly to patients and providing poor service. Their approach comes across as domineering, and they appear unfamiliar with the practice's established procedures, suggesting they would benefit from additional training. Some team members present as particularly intimidating, which makes contacting the practice a daunting experience. There have been instances where patients feel deliberately overlooked, which is deeply embarrassing. Despite maintaining politeness throughout interactions, requests for prescription renewals have been met with hostility. When administrative errors occur on their part, this creates unnecessary burden on clinical staff, as patients must then contact a GP to resolve what should have been a straightforward repeat prescription request made several days earlier. The overall experience of contacting this practice is anxiety-inducing due to the intimidating atmosphere created by certain staff members.
Michael D.