LB

Leah B. 2 years ago • From Google

Rating

Bad

Reception staff made me feel worse, not better

I relocated to this practice several years ago and initially had only positive things to say about it. The team had consistently made me feel at ease and resolved matters efficiently. However, during my recent visits, I encountered staff members whose manner I found to be dismissive and unkind, leaving me quite upset. While they did ask about my concerns, their approach made me feel belittled, with interruptions and a curt demeanor. Given that patients typically attend appointments during difficult times, I've been disappointed that my recent experiences have left me feeling worse than before my visits. I'm quite dissatisfied with this change.

Other reviews for The Stonedean Practice