New Silksworth Medical Practice

I contacted the practice and was directed to an online booking system, which allowed me to secure an appointment on my preferred day very quickly. During my visit, a member of the clinical team took..

I wished I could give 5 stars to the clinical staff. The clinical team members I have seen and spoken to are friendly, courteous and helpful, but and this is a big but, therefore only 2 stars, some,..

I'm not usually one to leave reviews, but felt I had to mention the outstanding care I received during my recent visit. The healthcare assistant I saw went out of their way to make a difference and..

I have been attempting to obtain a doctor's appointment for approximately five months. The experience has been frustrating, as the only option offered by certain reception staff members is to call..

Initially contacted in October regarding a matter of concern, yet no resolution has been forthcoming. The initial call could arguably have prompted more thorough questioning about the nature of the..

I have consistently experienced respectful and courteous treatment throughout my visits to this clinic.

Had to wait a fortnight for a telephone consultation to obtain a medical certificate, but the call never came through after that period. As a result, I have decided to switch to a different practice.

Received a letter requesting that I arrange an appointment due to an ongoing health condition. I attempted to contact the practice on multiple occasions but experienced prolonged waiting times on..

This practice has significant issues that make it difficult to recommend. Appointments are extremely hard to obtain despite the surgery not appearing to be particularly busy. The reception team came..

I have been unable to access the surgery as I am having difficulty booking a new patient appointment. Regardless of when I attempt to call, I experience lengthy waiting times on hold before the call..

This practice is extremely disappointing and I would give no stars if that were possible. The reception team has been unhelpful and dismissive on the few times I've been able to reach them...

I found my experience here to be disappointing and inefficient. I have decided to switch to a different practice, as I felt the service fell short of expectations. The front desk staff were..

Excellent experience!! I completed a patient assessment form for my child and received a call from the clinician who was able to see them within half an hour. They also organised a follow-up..

The clinical staff are excellent, however the reception team could be more accommodating. I recognise the importance of confidentiality procedures, but when calling to enquire about a relative's..

Five star healthcare experience. The practice is run with excellent professionalism and maintains high standards consistently. I'm grateful for the quality of care provided.

I am extremely disappointed with this practice and would have preferred to give zero stars. I found the experience deeply frustrating. A serious condition I developed in August was not identified by..

It is extremely difficult to secure an appointment at this practice. The telephone system is frequently engaged with repetitive automated messages directing callers to try again later. There are no..

The practice does not function as expected.

I appreciate the care provided. Excellent experience today.

The team were welcoming and everything went smoothly.